Assistant Store Manager

ExtraSpace Storage; Independence (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading self-storage company as an Assistant Store Manager, supporting daily operations and customer service excellence. With opportunities for growth and a supportive culture, you will play a key role in enhancing customer relationships, achieving sales goals, and maintaining high standards of cleanliness. This position involves diverse responsibilities and requires a strong focus on customer service and teamwork.

Benefits

Work/life balance

Outstanding company culture

Competitive starting pay + monthly bonus

Paid Time Off

Generous 401(k) match

Medical benefits options

Wellness Program

Discounts via BenefitHub

Qualifications

• 1+ year of customer-facing work experience.
• Sales experience preferred.
• Current valid driver’s license and access to a reliable personal vehicle.

Responsibilities

• Build and maintain strong customer relationships.
• Maximize sales objectives through unit rentals and supplies.
• Ensure cleanliness and safety standards are met.

Skills

Customer Service

Sales Skills

Relationship Building

Education

High School diploma or GED

Job description

The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This role ensures the facility meets high cleanliness standards and consistently delivers operational excellence. The Assistant Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts.

Extra Space Storage is thelargestself storage company in the United Statesby store count, with over 4,000 stores nationwide. If you’d like to grow with us, you should consider joining the team. We look for employees who are reliable, good communicators, and have a passion for helping people.

Benefits We Offer You

• Awork/life balancethat allows you to work 5 days a weekand be off work by 6pm.

• Outstanding company culture withgrowthopportunitiesthroughout theU.S.

• Competitive starting pay + monthly bonus opportunity.

• Paid Time Offaccrued throughout the year,increasing with years of service.

• Generous 401(k) match with Traditional and/or ROTH choices.

• Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution.

• EXTRAHealthy Wellness Programwith rewardstowards your medical premium.

• BenefitHubdiscounts: apparel, auto, electronics, entertainment, pets, travel, etc.

Your Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.

• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.

• Ensure our highest standards of cleanliness are met through continuous maintenance (e.g., sweeping, mopping, grounds maintenance, etc.) of the site, including the office, and the interior and exteriors of the storage building and surrounding areas.

• Perform daily site safety inspections, including lock checks.

• Address and resolve customer concerns related to billing, security, auctions, and proper site usage

• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.

• Protect our strong company culture by establishing and maintaining professional relationships with all Extra Space employees.

• Perform additional duties as assigned.

• Will work between multiple stores in the district.

• This location is closed on Sundays.

• Day shift only: Office closes at 6pm.

YourQualifications

• 1+ year of customer-facing work experience .

• Sales experience preferred.

• Current valid driver’s license and access to a reliable personal vehicle; except in New York City and Brooklyn.

• High School diploma or GED is required; college education is a plus.

Work Environment & Physical Requirements

• Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job duties with varying physical demands and exposure to seasonal weather conditions.

• Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting.

• Regularly required to lift or move items up to 35 lbs. and occasionally up to 50 lbs.

Find additional career opportunities at careers.extraspace.com

If you have experience in any of the following types of jobs, we encourage you to apply: Sales Associate, Customer Service Representative, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e.car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales, Retail Sales Lead or Team Lead, Cashier/Sales, Sales Specialist, etc.

If you are a current Extra Space employee, please apply through Jobs Hubin Workday.

We are anequal opportunityemployer andvalue diversityat our company. Wedo not discriminateon the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.