Assistant Store Manager

Goodwill Industries of SE WIS in; Illinois; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to oversee sales, production, and donation operations. This role involves leading talent development, managing projects, and ensuring excellent customer service. The ideal candidate will have a strong background in retail, with proven problem-solving skills and the ability to adapt to changing conditions. You will play a key role in driving sales and production goals while championing community engagement initiatives. If you're passionate about making a difference in your community and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Qualifications

• Minimum of 5 years of relevant experience in retail or production.
• Forklift certification may be required.

Responsibilities

• Oversees sales floor, production, and donation operations.
• Implements operational procedures to maximize productivity.

Skills

Customer Focus

Effective Communication

Problem Solving

Data Management

Project Management

Education

Two years of college education or equivalent experience

Tools

Forklift

Job description

Assistant Store Manager (Finance)

The Assistant Store Manager is responsible for overseeing all sales floor, production, and donation operations. They drive processes within their area of responsibility and have the opportunity to oversee all store operations, including contributing to and communicating plans to drive sales, production, and service as needed.

Responsibility Level:

Implements the organization's goals and may provide input into strategic goals for retail store operations. Conducts research, evaluates data, and reports findings to support the development and implementation of policies, procedures, and programs. Has familiarity with the retail store operations budget and may contribute to spending decisions related to vendors, systems, and projects. Typically works on projects spanning 12 months to 2 years.

Principal Duties:

1. Leading and Developing Talent: Partners with coworkers to advance their development.
2. Project and Change Management: Serves as a team member or subject matter expert for projects, contributing ideas and solutions, and effectively communicating change.
3. Problem Solving: Works independently with light supervision, analyzing and evaluating situations to solve advanced problems.
4. Technical Skills: Demonstrates advanced knowledge of professional principles and practices in their field.
5. Community Engagement: Champions community initiatives, participates in volunteer opportunities, and industry groups.
6. Product Rotation: Oversees product rotation to ensure a continuous flow of new merchandise.
7. Operational Procedures: Implements procedures to maximize productivity and quality standards.
8. Staff Oversight: Supports associates and leadership, maintaining customer service, donation coverage, and store standards.
9. Production Goals: Focuses on individual and store production goals, maximizing donations to achieve sales and margins.
10. Customer and Donor Experience: Ensures excellent service, troubleshooting, and proper cash controls, with flexibility to monitor operations as needed.
11. Financial Accuracy: Calculates discounts, percentages, and budgets accurately.
12. Data Management: Enters and monitors report data, coaching team members as necessary.
13. Data Analysis: Analyzes reports and documentation, sharing insights and action plans with leadership.
14. Policy Implementation: Communicates and enforces policies, addressing concerns promptly.
15. Safety Standards: Ensures facility safety compliance.
16. Employee Delegation: Recognizes strengths and delegates challenging tasks to increase satisfaction and productivity.
17. Other Duties: Completes additional responsibilities as assigned.

Requirements:

1. Two years of college education or equivalent experience, with at least 5 years of relevant experience.
2. Forklift certification, if required at the site.
3. Flexible schedule, including nights and weekends as needed.
4. Working phone for communication.
5. Experience in retail and/or production settings.

Core Cultural Competencies:

1. Customer Focus: Anticipates and meets customer needs, improves service, and follows up to ensure satisfaction.
2. Values Differences: Embraces diverse perspectives and backgrounds, behaving sensitively and challenging stereotypes.
3. Effective Communication: Shares information clearly and professionally, listening actively.
4. Situational Adaptability: Responds flexibly to changing conditions and needs.
5. Results Driven: Strives for high performance, overcoming obstacles with determination.
6. Accountability: Owns successes and failures, monitoring progress and following through.

Physical/Sensory Demands:

Regular lifting up to 10 pounds; frequently up to 20 pounds; occasionally up to 50 pounds. Requires movement, reaching, stooping, and exposure to various weather conditions and hazards. Must stand long periods, respond to alarms, and work with written/electronic information. Travel may be required.

Compensation considers education, experience, and other criteria. Incentive plans are available but not guaranteed. Benefits may include medical, dental, vision, disability, life insurance, retirement, PTO, and more, varying by employment status.

Equal Opportunity Employer