Assistant Store Manager

Goodwill Houston; Houston (TX); On-site; USD 58,000 - 81,000; Full time

Job summary

Goodwill Houston is seeking an Assistant Store Manager to enhance store operations while providing world-class customer service. The successful candidate will handle day-to-day management, oversee team members, and ensure efficient processing of donations in a vibrant retail environment. This role offers an opportunity to contribute to community improvement while developing leadership skills in retail management.

Qualifications

• High school diploma or equivalent preferred.
• Management experience preferred.
• 1-2 years of retail sales experience preferred.
• Basic computer skills.
• Ability to work flexible schedules.

Responsibilities

• Assist with day-to-day operations and management of the store.
• Ensure efficient operation through customer service and managing inventory.
• Conduct weekly interviews to maintain staffing levels.

Skills

Time Management

Organizational Skills

Customer Service

Team Leadership

Education

High school diploma or equivalent

Job description

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Mission Support:

Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.

Job Title: Assistant Store Manager

Department: Donated Goods Retail (DGR)

Reports To: Store Manager

FLSA Status: NonExempt

Mission Support:

Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.

Position Summary:

Under the leadership of the Store Manager and District Director, the Assistant Store Manager will assist with the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities:

• Management responsibilities including opening/closing, all day-to-day store operations, and management of store employees including recommendations for employee change of status decisions.
• Adhere to working the established rotating schedule unless otherwise directed or approved by the District Director.
• Maintain open availability to assist the store with management and leadership needs to include time frames outside of the management rotating schedule if needed.
• Consistently partake in weekly interviews of external candidates as outlined by the staffing strategy to maintain staffing levels in alignment with budgets.
• Ensure completion of the daily management duties as provided GWH’s leadership team.
• Actively participate and complete all required training and development activities.
• Manage and influence the team by communicating clear company daily, weekly, and monthly goals.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers/safe.
• Partner with the store manager to create and post team member schedules in a timely manner while properly leveraging the HRM system.
• Execute GWH’s workflow as designed by training, coaching, and documenting team member performances while assessing production progress on an hourly basis.
• Authority to hire and fire and any suggestions and recommendations as to the hiring, firing, promotion, or any other change in status of other Team Members will be given particular weight.
• Preparing and administering personnel and disciplinary actions.
• Ensures store supplies and bank orders are placed in a timely manner.
• Supervise and assist with the training and development of Team Members.
• Help ensure the proper handling and processing of incoming donation flow in and out of the store by always utilizing proper equipment according to GWH policies and procedures.
• Coach by Walking Around (CBWA) for approximately 80% of the time on duty to ensure team members are meeting minimum expectations.
• Accurately operate all store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
• Must be punctual and have dependable attendance.
• Performs other duties as assigned by Management.
  
  
  

Additional Responsibilities:

• Demonstrate professionalism and presents a friendly, cooperative attitude.
• Ability to multi-task, make quick decisions, adapt to change, and work in a teamoriented, fast-paced environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations and GWH Guiding Principles.
• Must maintain an appropriate appearance.
• Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists clear and free from clutter, and keep work areas neat and clean.
• Adheres to local, state, and federal laws and regulations.
  
  
  

Minimum Qualifications:

• High school diploma or equivalent preferred.
• Management experience is preferred.
• 1-2 years of retail sales experience is preferred.
• Basic computer skills.
• Good time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Must have reliable transportation.
  
  
  

Critical Performance Factors/Key Performing Indicators:

• Sales vs. Budget
• Production (Hang Count, etc.) vs. Goal
• Individual Average Transactions
• Round Up Performance
• Turnover vs. Goal
• Absenteeism Rate
• Training Performance (New Hire Training, Goodwill LMS Training, etc.)
  
  
  

Physical Requirements/Work Environment:

The ability to continuously stand/walk for the duration of a shift, frequently push/pull, occasionally bend/stoop/crawl/kneel/reach above shoulders and climb a ladder. Able to lift, up to, 40 lbs. (fixture parts, cartons of product).

An indoor work environment with exposure to outside temperatures. The noise level in the

normal work environment is, usually, moderate.

I understand this job description, and requirements and that I am expected to complete

all assigned duties. I understand that the job functions may change, and I may be

transferred to another location at the discretion of Management.

I have read this job description, and I will be able to perform the essential functions of this

position with or without accommodation.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Non-profit Organizations

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