Assistant Store Manager

Dal-Tile Corp.; Hills Park (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the tile industry is seeking an Assistant Manager to oversee associate performance and enhance customer relations. The ideal candidate will have strong management experience, effective communication skills, and the ability to drive product sales while ensuring operational excellence. This position requires a proactive leader committed to developing talent and maintaining high standards within the team.

Qualifications

• 6-8 years’ relevant experience or equivalent education/experience.
• 1-3 years of management experience required.
• Specialized depth in job discipline or field is needed.

Responsibilities

• Train, lead, and coach associates for day-to-day operations.
• Drive product sales and build customer relationships.
• Ensure compliance with safety and operational procedures.

Skills

Communication

Problem Solving

Organizational Skills

Multitasking

Team Player

Education

Bachelor’s Degree in related field

Tools

Microsoft Office Suite

Job description

The Assistant Manager is a first-level manager responsible for training, leading, coaching, and guiding associates' performance to ensure the smooth operation of day-to-day activities. This role also develops and retains effective working relationships with customers and focuses on driving product sales.

Duties and Responsibilities of the Position:

• Identify training needs and provide coaching to employees in the areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• May perform various customer service, warehouse, and office administration duties as necessary.
• Assist with developing business relationships with key customers within the store coverage area.
• Advise customers on product selection, pricing, and sales volume, and continues to build customer relations.
• Provide feedback to management regarding staff performance evaluations.
• Responsible for the overall freight operations, shrinkage, margin,s and overtime.
• Address and resolve operational issues, conflicts, and challenges that may arise within the team.
• Ensure associates follow standard safety procedures to comply with corporate safety program standards.
• May assume management responsibilities in the absence of the Manager.
• Perform other duties as needed

Required Experience and Education:

• A bachelor’s degree in a related field is preferred.
• 6-8 years’ relevant experience OR equivalent combination of education and experience.
• 1-3 years of management experience.

Competencies:

• Requires specialized depth and/or breadth of expertise in own job discipline or field.
• Focused on and responsible for their team's productivity and collective impact.
• Excellent communication, problem-solving, and organizational skills.
• Able to multitask, prioritize, delegate, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.
• Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.
• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.

Other Pertinent Job Information:

• This role will be responsible for direct reports.
• The ability to lift 50 pounds regularly.