Assistant Store Manager

Genuine Parts Company; Hilliard (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

NAPA, part of Genuine Parts Company, seeks an Assistant Store Manager to lead a dynamic team in a fast-paced retail environment and deliver a superior customer experience every day.

You will support the store manager, coach crew members, manage operations, inventory, safety, and programs, and build strong customer relationships to grow sales and profitability. This role offers growth opportunities and a stable Fortune 200 company culture.

Qualifications

• High school diploma or equivalent; technical or trade school courses acceptable.
• Experience in automotive aftermarket or willingness to learn automotive.
• Passion for customer care and building long-term relationships.
• Thrives in a fast-paced, complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60 lbs.

Responsibilities

• Lead a successful team and support the store manager in a fast-paced retail store.
• Manage store operations to maximize sales, profits and customer service.
• Build, coach, train and engage crew to deliver superior customer care and results.
• Protect inventory and assets; address safety, operational issues.
• Ensure cleanliness and readiness of all areas including vehicles, sales floor, and stock room.
• Drive NAPA programs and continuous process improvements.
• Grow customer relationships and handle sales/service questions, onsite or by phone.

Skills

Customer service

Leadership

Team coaching

Inventory management

Sales knowledge

Physical stamina

Education

High school diploma or equivalent

Technical or trade school courses

ASE Certifications

NAPA Know How

Tools

Cataloging systems

Inventory management software

Job description

Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity for you if you:

Responsibilities

• Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
• Know how to provide daily leadership and create and sustain a culture of employee engagement
• Know the importance of partnering with your teammates in order to drive company owned store initiatives
• Care about people and profit
• Want to join a team where you can learn and grow your career the opportunities are endless!
• A Day in the life:
• Lead a successful team, support the store manager, and manage in our fast-paced retail stores
• Manage store operations to maximize sales, profits and customer service
• Build, coach, train and engage crew team to deliver superior levels of customer care and business results
• Inventory protection, asset management, operational and safety issues
• Overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas
• Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures
• Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone

Qualifications

• High school diploma or equivalent. Technical or trade school courses or degree completion
• Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive
• Passion for delivering customer care and building long term relationships
• Thrive off of working in a very fast paced and complex environment
• Knowledge of cataloging and/or inventory management systems
• Ability to lift 60lbs in some situations
• And if you have this, even better:
  • Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
  • Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experiencE
  • Entirely customer-centric (external/internal)
  • ASE Certifications
  • NAPA Know How

Benefits

• Outstanding health benefits and 401K
• Stable company. Fortune 200 with a family feel
• Company Culture that works hard, yet takes care of employees
• Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.