Assistant Store Manager

Goodwill of Central & Northern Arizona; Happy Valley (OR); On-site; USD 45,000 - 52,000; Full time

Job summary

A leading organization is seeking an Assistant Store Manager for their retail operations in Happy Valley, Oregon. The position entails managing daily sales floor activities, ensuring excellent customer service, and leading a high-performing team. Candidates should have retail management experience and a commitment to the company’s mission of empowering individuals and strengthening communities.

Benefits

Medical Plans

Employer Funded Health Reimbursement Account

Vision Plan

401K

Employer Paid Life Insurance

Employee Assistance Program

Paid Time Off; Sick and Vacation

Paid Holidays

Qualifications

• One year of retail management experience required.
• One year of customer service experience required.
• Ability to pass a background check and drug screen.

Responsibilities

• Leads daily operations of the sales floor at a retail store.
• Develops and executes retail operations plan to achieve goals.
• Ensures excellent customer service and manages team training.

Skills

Labor Cost Analysis

Organizational skills

Communication skills

Store Management Experience

Management Experience

Retail Sales

Guest Services

Merchandising

Cash Handling

Supervising Experience

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

1565 W Happy Valley Rd Phoenix Arizona 85085 1 (602)

Starting Pay : 45000.00 Annual

Position Description :

Leads the daily operations of the sales floor at a Retail Store location for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities to help fund the Goodwill mission of ending unemployment. Assists with leading production room as appropriate. Key responsibilities include people leadership store operations customer service financial management inventory control donation processing and training and development of store Team Members.

Essential Duties and Responsibilities :

• Develops and executes retail operations plan to achieve daily monthly quarterly and yearly goals for operating income revenue and production.
• Monitors product levels (floor work as-is recycle trash seasonal back stock) daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Works to de-escalate customer situations while finding an appropriate solution.
• Ensures store locations are clean well-kept and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Serves as a Goodwill ambassador to the community.
• Leads the day-to-day operations of the sales floor.
• Ensures that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities.
• Acts as a key holder for the store closing shift manager and backup to the Store Manager.
• Processes complex sales transactions including customer returns.
• Ensures that Team Members are operating per company standards and procedures.
• Will need to travel to other GCNA locations in order to assist other stores and to attend personal training and development classes.
• Transfers to different stores at any given moment due to business needs.
• Partners with support areas (Asset Protection Human Resources Safety Finance etc.) to further business goals and ensure compliance with applicable policies procedures and regulations.
• Builds a high-performing team.
• Responsible for performance management (coaching discipline performance improvement plans and annual reviews) staffing compensation and development of Team Members.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values Trust Collaboration Engagement Ownership and Innovation.
• Performs other related duties as assigned.

Minimum Qualifications (Education Experience Skills) :

• High School Diploma GED or equivalent work experience
• One-year work experience in Retail Management required
• One-year customer service experience required
• Proficient in Microsoft Office Suite
• Ability to pass a background check and drug screen where applicable for position
• Ability to speak and read English proficiently

You will be eligible for a comprehensive Total Rewards package 1st of the month following 60 days of employment that includes the following :

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is : Empowering Individuals Strengthening Families and Building Stronger Communities. Goodwill provides no-cost career development training and education services to help individuals build a better life for themselves and their families. Our core values are Trust Collaboration Engagement Ownership and Innovation. Everything we accomplish as a team is centered around these core values. Together we create an inclusive and welcoming environment for each other. With stores conveniently located near you you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race e.g. hairstyles) color religion sex (including pregnancy and related conditions sexual orientation or gender identity) national origin disability military status age genetic information or any other category protected by applicable federal state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and / or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1- option 6 or if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona please contact our Candidate Support Line at 1- option 5.

PHISHING SCAM WARNING : Goodwill of Central and Northern Arizona / Goodwill Industries of Monocacy Valley Inc. (GCNA / GIMV) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email text and social media. The imposters are creating misleading email accounts conducting remote interviews and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA / GIMV only use company email addresses which contain @ or @ to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA / GIMV please verify the domain of the senders email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam please visit the Department of Homeland Securitys Cyber Smart website ( to learn how to report it.

Required Experience :

Manager

Key Skills

Labor Cost Analysis,Organizational skills,Communication skills,Store Management Experience,Management Experience,Retail Sales,Guest Services,Schematics,Merchandising,Cash Handling,Supervising Experience,Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

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