Assistant Store Manager

Natural Grocers Good4U; Fredericksburg, Louisville (VA, KY); On-site; USD 100,000 - 125,000; Full time

Job description

Salary Range

USD $59,000.00/Hr.

Overview

The Job in a Nutshell:

The Assistant Store Manager is the second-in-command of the store, responsible for its successful operation and profitability. This includes training, directing, and monitoring all department staff.

Applications are accepted by the date below, which may be updated if the hiring timeline is extended.

05/21/2025

Responsibilities

Main Responsibilities:

• Greet and serve customers per company standards of World Class customer service.
• Provide professional leadership for staff as expected of all managers.
• Handle customer complaints appropriately according to company policy.
• Maintain an inviting and shoppable store environment.
• Ensure products customers want are in stock.
• Handle special orders per company policy.
• Answer phone calls per standards and spend at least 75% of time on the sales floor assisting customers, directing staff, and attending to all departments.
• Train staff on exemplary customer service and ensure accountability.
• Ensure staff compliance with applicable food safety certifications and registrations.
• Meet/exceed expectations in sales, sales per labor hour ratio, average ticket, customer count, COGS for produce, and EBITDA.
• Order products from correct vendors to maintain margins and receive correct discounts.
• Maintain in-stock conditions per standards.
• Monitor product mix, analyze departments regularly, and introduce new products as per policy.
• Ensure perishables are rotated and stocked properly.
• Manage markdowns per standards.
• Assist the Store Manager in hiring, training, and managing store personnel.
• Train staff, assign tasks, and ensure task completion.
• Maintain accurate and timely schedules and task assignments.
• Partner with department managers for staffing and cross-training.
• Ensure staff has adequate product knowledge to meet customer needs.
• Assist in performance evaluations and wage increases.
• Participate in hiring and disciplinary processes.
• Maintain clear communication with staff, including meetings and posting announcements.
• Ensure safety guidelines are followed at all times.
• Make timely Ulti-time edits.
• Assist in training, coaching, and developing store personnel.
• Encourage staff to increase nutritional and product knowledge.
• Answer customer questions per standards and policies.
• Complete operational responsibilities daily.
• Ensure timely completion of paperwork and reports.
• Respond to departmental calls and assist with coverage as needed.
• Manage business disruptions such as loiterers, solicitations, weather emergencies, and bathroom misuse.
• Work a schedule based on store needs, including evenings and weekends, for 45 hours/week.
• Support decisions made by the home office and follow communications from it.
• Remain flexible to changing work demands.
• Set a standard of excellence through professional demeanor and job performance.

All employees are expected to be "hands-on" and do whatever it takes to support the company's success.

Qualifications

Recipe for Success:

• High school diploma or GED required; 1-2 years management experience in grocery/retail, natural foods industry a plus.
• Ability to manage changing priorities.
• Ability to pass food safety training and obtain certifications as required by law.
• Must obtain forklift certification.
• Maintain up-to-date food safety certifications through continuing education and registration.
• Sense of urgency, high organization, and excellent customer service skills.
• Ability to follow directions and complete tasks.
• Must be cashier trained.
• Proficient in MS Word, Excel, and Outlook.

This job description is not a contract and may change. Employees must accomplish any tasks assigned by their manager or other store support personnel, even if not listed here.