Assistant Store Manager

O'Reilly Auto Parts; Fort Pierce (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the automotive parts industry is seeking an Assistant Store Manager in Fort Pierce, Florida. The role involves supporting the Store Manager in daily operations, leading the team to provide excellent customer service, and managing store functions in the absence of the Store Manager. Ideal candidates will have relevant certifications and a passion for customer service, with opportunities for career growth within the company.

Benefits

Competitive wages & paid time off

Stock purchase plan & 401k with employer contributions

Medical, dental, vision insurance, and FSA options

Health and wellbeing programs

Tuition assistance

Opportunities for career growth

Qualifications

• Lead store team in customer service and sales.
• Assist in hiring and training team members.

Responsibilities

• Supervise customer service levels and staff during peak hours.
• Ensure compliance with company policies and perform opening/closing duties.

Skills

Sales Specialist Training

Fluency in multiple languages

Education

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Job description

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The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance, and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Essential Job Functions

1. Lead the store team members in providing excellent customer service to retail and professional customers.
2. Supervise the customer service levels on the retail showroom, including team member execution on customer service programs.
3. Work with the store manager to ensure the retail sales counter is adequately staffed during peak hours.
4. Assist the store manager in setting team member goals, providing feedback, coaching, mentoring, and ensuring training updates.
5. Assist in the hiring process by completing recruiting tasks, participating in interviews, and evaluating candidates.
6. Ensure the telephone is answered according to company policy.
7. Ensure all orders and transfers are processed timely, and customers are contacted upon shipment arrivals.
8. Utilize electronic ledgers to handle special orders and outside purchases efficiently.
9. Ensure retail customer returns and exchanges are processed efficiently and accurately.
10. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
11. Communicate Zipline messages, delegate merchandising tasks, and ensure completion.
12. Ensure team members comply with company policies, including work schedules and clocking in/out.
13. Perform store opening/closing duties, including securing money, preparing deposits, and ensuring security measures.
14. Assist in maintaining the store building, parking lot, signage, hardware, equipment, and vehicles.
15. Perform all other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required: Sales Specialist Training, Assistant Manager Certification, RSS Certification.

Desired: Certified Parts Professional Certification, ASE Certification, Fluency in multiple languages (Spanish highly desired).

O’Reilly Auto Parts promotes career growth and internal advancement.

Total Compensation Package

• Competitive wages & paid time off
• Stock purchase plan & 401k with employer contributions
• Medical, dental, vision insurance, and FSA options
• Health and wellbeing programs
• Tuition assistance
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or other protected statuses.