Assistant Store Manager

BNED; Forney (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading bookstore is seeking an Assistant Store Manager to support daily operations and provide exceptional customer service. You will supervise team members, manage sales transactions, and assist in training staff, driving to exceed sales goals while creating positive customer experiences.

Benefits

Daily Pay earned wage access

Employee Discount

Paid sick time

401k eligibility

Commuter Benefits

Qualifications

• Customer-focused team member with customer service and supervisory skills.
• Resourceful and adaptable, capable of managing tasks effectively.
• Experience in retail operations preferred.

Responsibilities

• Support store operations and deliver outstanding customer service.
• Supervise and train team members to enhance bookstore loyalty.
• Assist with hiring and managing customer transactions.

Skills

Customer Service

Team Building

Problem Solving

Cash Handling

Job description

Overview

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as an Assistant Store Manager in our bookstore. The Assistant Store Manager will support the Store or General Manager in the daily operation of our retail store. You will supervise employees and tasks, work directly with customers, and play an instrumental role in carrying out the directives of the manager. Cash handling, customer service, team building, and problem solving are essential skills that will be used on a daily basis.

Responsibilities

As an Assistant Store Manager, you will support all store operations and departments in partnership with the Store Manager or General Manager. You may be involved in purchasing for one or more departments, directing operational functions, and/or with scheduling and team development. You are expected to deliver outstanding customer service to the academic and co-curricular community while helping the store meet or exceed sales goals, identify business opportunities, and motivate the team. You may have direct involvement with training, directing, and counseling team members to create excitement around our products, programs, and initiatives. Driving the team to create customer experiences that enhance bookstore loyalty and deliver measurable results will be a daily expectation.

Expectations :

• Develop a working knowledge of all departments in the store to provide support, direction, and guidance to customers and team members.
• Assign and direct work activities for team members or other management team members to ensure service, sales, and customer satisfaction.
• Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases when necessary.
• Manage customer and employee issues appropriately, timely, and respectfully.
• Assist with hiring and training new employees for the sales floor or other departments.
• Maintain an appealing sales floor, arrange, clean, and organize products or space within the store.
• Assist with processing sales transactions involving cash, credit, or financial aid payments.

Physical Demands :

• Frequent movement within the store to access various departments, areas, and products.
• Ability to remain in a stationary position for extended periods.
• Frequent lifting.
• Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

Benefits available include :

• Get paid sooner! Daily Pay earned wage access is available to all store employees.
• Employee Discount
• Paid sick time (accrued based on time worked)
• Eligibility to participate in a 401k (after 1000 hours worked in a 12-month period)
• Commuter Benefits