ASSISTANT STORE MANAGER

Tailored Brands, Inc.; Flint (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading fashion retailer is seeking an Assistant Store Manager to support the Store Manager in achieving sales goals and providing exceptional customer service. The ideal candidate will inspire the team, execute growth strategies, and foster an inclusive environment. Responsibilities include training staff, maximizing sales, and ensuring operational excellence. This role requires strong leadership, communication skills, and a minimum of 2 years in retail or sales.

Qualifications

• Minimum 2 years of retail or sales experience.
• Strong organizational and leadership skills.

Responsibilities

• Inspire store team to achieve their best performance.
• Execute strategies to maximize growth and potential.
• Train staff on customer service standards.

Skills

Leadership

Communication

Problem-Solving

Customer Service

Tools

Microsoft Office

POS Systems

Job description

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Join to apply for the ASSISTANT STORE MANAGER role at Tailored Brands, Inc.

Reports To: Store Manager

For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear, and accessories for the entire family.

Role Overview: As an Assistant Store Manager, you will partner with your Store Manager to support store team members in achieving sales performance expectations through active coaching, developing a team selling environment, and operational excellence when you are the manager on duty. This includes working with your Store Manager to assist in recruiting, hiring, and training the store team members to deliver an exceptional customer experience.

Key Responsibilities:

1. Inspire store team to achieve their best performance
2. Execute strategies to maximize growth and potential
3. Create an engaged and inclusive store environment
4. Elevate the customer experience through operational excellence
5. Exceed customer expectations in all interactions

Leadership:

• Partner with Store Manager to lead store staff in achieving sales, service, and operational goals
• Support in setting performance expectations and training staff in sales, customer service, and operations
• Model company values and lead by example as an active coach
• Communicate priorities and sales information effectively
• Assist in recruiting and fostering an inclusive environment

Performance and Operational Excellence:

• Support achievement of store business plans and goals
• Develop and follow up on action plans to maximize sales
• Use data to inform decisions and identify opportunities
• Contribute to store outreach and communicate leads
• Ensure proper staffing, training, and adherence to policies

Workplace Culture:

• Promote an engaged and inclusive environment
• Leverage training tools and support learning and development
• Provide motivational leadership and serve as a role model
• Support recruitment efforts
• Conduct regular team meetings

Customer Experience:

• Train staff on customer service standards
• Lead the team to exceed customer expectations and improve scores
• Use customer feedback to improve service and resolve issues
• Ensure store visual standards and marketing initiatives are executed

Qualifications:

• Minimum 2 years of retail or sales experience
• Creative, good judgment, and business acumen
• Self-motivated, results-oriented, strategic thinker
• Strong organizational and leadership skills
• Excellent communication skills
• Active listening and problem-solving skills
• Proven ability to train and develop high-performing teams
• Proficient in technology, Microsoft Office, and POS systems

Physical Requirements:

Ability to stand, walk, bend, squat, lift up to 50 lbs., climb ladders, and distinguish fabric patterns and colors. Reasonable accommodations may be provided for individuals with disabilities.

Our company celebrates diversity and is an equal opportunity employer, welcoming applicants regardless of race, color, sex, sexual orientation, gender identity, national origin, religion, veteran or military status, age, disability, marital status, or any other protected status.