Ellsworth (ME)
On-site
USD 30,000 - 40,000
Full time
25 days ago
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Job summary
A leading company in the tire industry seeks a dedicated individual to manage guest appointments, assist technicians, and maintain store standards. This role focuses on optimizing service efficiency and building customer relationships to enhance satisfaction and loyalty.
Responsibilities
- Schedule guest appointments for vehicle services.
- Help achieve sales goals by recommending products.
- Assist technicians in communicating service needs.
Job Description
- Schedule guest appointments to optimize technician efficiency for vehicle services and repairs.
- Help achieve sales goals by informing and recommending tire and service products, along with promotions.
- Attend to guest needs in sales, service, complaints, and adjustments.
- Build guest relationships to maximize satisfaction, loyalty, and retention.
- Assist technicians in communicating repair and service needs to guests.
- Ensure the store maintains cleanliness and is guest-ready according to Monro standards.
- Manage inventory, including pulling tires and parts, unloading, and stocking.
- Provide guidance and oversight to technicians, assisting with services and repairs as needed.
- Organize workflow to utilize technician skills efficiently, ensuring timely vehicle services/repairs.
- Adhere to company policies, governmental standards, environmental codes, and safety standards.
- Perform Store Manager functions as needed.
- Perform other duties as assigned by the supervisor.