Assistant Store Manager

Natural Grocers Good4U; Dallas (TX); On-site; USD 59,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Assistant Store Manager, der die Verantwortung für den reibungslosen Betrieb und die Rentabilität des Geschäfts übernimmt. In dieser Rolle werden Sie das Team leiten, Schulungen durchführen und sicherstellen, dass die Kunden die bestmögliche Erfahrung haben. Mit einem Fokus auf hervorragenden Kundenservice und der Fähigkeit, sich an wechselnde Prioritäten anzupassen, werden Sie eine Schlüsselrolle im Erfolg des Unternehmens spielen. Wenn Sie eine Leidenschaft für den Einzelhandel und die Fähigkeit haben, ein Team zu inspirieren, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 1-2 Jahre Managementerfahrung im Einzelhandel, vorzugsweise im Lebensmittelbereich.
• Fähigkeit, Sicherheitszertifikate zu erhalten und auf dem neuesten Stand zu halten.

Responsibilities

• Leitung und Schulung des Personals zur Gewährleistung eines hervorragenden Kundenservice.
• Überwachung der Verkaufszahlen und Einhaltung der Unternehmensstandards.

Skills

Kundenservice

Managementfähigkeiten

Organisation

Flexibilität

Education

High School Diplom oder GED

Tools

MS Word

MS Excel

MS Outlook

Job description

Salary Range

USD $59,000.00/Yr.

Overview

The Job in a Nutshell:

The Assistant Store Manager is the second-in-command of the store, responsible for its successful operation and profitability. This includes training, directing, and monitoring all department staff.

Responsibilities

Main Responsibilities:

1. Greet and service customers according to company standards of World Class customer service.
2. Provide professional leadership as expected of all company managers.
3. Handle customer complaints appropriately and according to company policy.
4. Maintain an inviting and shoppable store environment.
5. Ensure products customers want are in stock.
6. Handle special orders per company policy.
7. Answer the phone per company standards and spend at least 75% of time on the sales floor assisting customers, directing staff, and attending to all departments.
8. Train staff to deliver exemplary customer service and ensure accountability.
9. Ensure staff compliance with applicable food safety certifications and registrations.
10. Meet and/or exceed targets in sales, sales per labor hour, average ticket, customer count, COGS for produce, and EBITDA.
11. Order products from correct vendors to maintain margins and receive appropriate discounts.
12. Maintain in-stock conditions meeting company standards.
13. Monitor product mix, analyze departments to keep top sellers, discontinue slow movers, and introduce new products per policy.
14. Ensure perishables are rotated and stocked properly.
15. Manage markdowns per standards.
16. Assist the Store Manager in hiring, training, and managing store personnel.
17. Train staff, assign tasks, and oversee task completion.
18. Ensure accurate and timely scheduling, and partner with department managers for staff sharing.
19. Cross-train staff to ensure all tasks are covered and assist customers across all areas.
20. Ensure staff has adequate product knowledge and utilize store resources to answer customer questions.
21. Assist in performance evaluations and wage increases with input from department managers.
22. Participate in hiring and disciplinary processes.
23. Maintain clear communication with staff, conduct monthly meetings, and post company information.
24. Ensure safety guidelines are followed at all times.
25. Make timely updates to Ulti-time.
26. Assist in training, coaching, and developing store personnel.
27. Encourage staff to increase nutritional and product knowledge.
28. Answer customer questions per standards and policies, including nutritional support statements.
29. Complete daily operational responsibilities and reports promptly.
30. Handle store paperwork, including Monthly Manager's Report, DSR, and Cash reports.
31. Respond to department manager calls and assist with coverage as needed.
32. Manage business disruptions like loiterers, solicitation, weather emergencies, and bathroom misuse.
33. Work a schedule based on store needs, including evenings and weekends, for 45 hours per week.
34. Support decisions made by the home office, follow directions, and perform assigned tasks.
35. Read and follow communications from the home office.
36. Remain flexible to changing work demands.
37. Set a standard of excellence through professional demeanor and leadership.

All employees are expected to be proactive and do whatever it takes to ensure the company's success.

Qualifications

Recipe for Success:

1. High school diploma or GED; 1-2 years management experience in grocery or related retail; natural foods industry experience a plus.
2. Ability to manage changing priorities.
3. Ability to pass food safety training and obtain certifications as required by law.
4. Must obtain forklift certification.
5. Maintain up-to-date food safety certifications through ongoing education.
6. Highly organized with a sense of urgency.
7. Excellent customer service skills.
8. Ability to follow directions and complete tasks.
9. Must be cashier trained.
10. Proficient in MS Word, Excel, and Outlook.

This description is not a contract and may change. Employees must accomplish all assigned tasks, even if not listed here.