Assistant Store Manager

Lakeshore Learning Materials; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Lakeshore Learning Materials is seeking a Store Manager for its Columbus store. The ideal candidate will enhance customer experiences, lead a dedicated team, and drive store profitability in a dynamic retail environment. We offer competitive compensation and a supportive workplace culture that values diversity.

Benefits

Competitive compensation

Paid leave for new parents

Comprehensive medical/dental plan for full-time employees

401(k) retirement plan

Generous employee discount

Quarterly bonus program

Qualifications

• Experience in retail management required, preferably over 1 year.
• Flexible work schedule required.
• Customer outreach experience preferred.

Responsibilities

• Supervise daily store operations and ensure service standards are met.
• Recruit, develop, and train a sales-driven team.
• Analyze sales data to maximize profitability.

Skills

Customer service

Team leadership

Communication

Time management

Organizational skills

Education

1-year related retail management experience

Tools

Retail POS systems

Job description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.

Job Description

Opportunity knocks at the Lakeshore Learning Store. Are you ready?
You don’t need a background in education, but a desire to learn is essential! As one of our store managers, you get to develop a first-class team, implement plans to maximize store sales, and provide our customers with an unforgettable retail experience—all in a fast-paced, fast-changing environment that demands operational expertise. Sound challenging? It is. But with success comes reward.

Providing great customer service isn’t just a goal—it’s the essence of who we are.
Our energetic and friendly approach to exceeding each customer’s expectations is a hallmark of over 50 Lakeshore Learning Stores nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit.

Lakeshore Learning Store managers have a knack for leading by example.
In fact, this is the glue that holds our successful retail team together. No job is too small to tackle…and no team success is too small to celebrate.

Responsibilities

Building Talent

Assist management efforts to recruit and develop an engaged, sales-driven team

Ensure team members receive consistent coaching and growth opportunities and support career pathing

Conduct new hire onboarding training and development sessions

Support/assist in performance reviews and employee feedback sessions

Help resolve staff conflicts and drive workplace engagement and motivation within the store

Building Service Standards

Supervise daily store operations to ensure service standards are met (& surpass expectations)

Seek and communication customer feedback regarding school and home use of products

Build a unique and lasting relationship with customers

Assist in developing and implementing customer service programs and recognition

Monitor staff interactions with customers and provide feedback

Building Revenue and Operational Excellence

Ability to analyze sales data, inventory levels and market trends

Attention to detail to ensure accuracy in reporting and inventory management

Assist in maximizing sales and store profitability while effectively managing controllable expenses

Maintain visual presentation of merchandise/signage and ensure store displays are aligned with sales goals

Maintain company expectations regarding retail policies and procedures, including store cleanliness and safety standards

Own development of employee schedules to ensure optimal staffing and communicate schedules effectively

Support sales initiatives, promotional activities, and the retail store’s outreach programs to raise awareness and foster relationships that support Lakeshore’s goals

Essential Skills and Attributes

Positive and proactive approach to management and working as a team

Excellent communication and training skills

Exceptional time management and organizational skills

Ability to demonstrate company standards and reinforce them with the entire team

Strong desire to recognize and reward achievements—big and small

Capacity to give regular and clear feedback to team

Ability to provide and receive constructive criticism

Capacity to multitask to meet simultaneous demands

Qualifications

1-year related retail management experience

Ability to work a flexible schedule, including nights and weekends

Knowledge of retail POS systems

Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives

Additional Information

And here’s our end of the bargain!
•Competitive compensation
•Paid leave for new parents to support work/life balance and family bonding
•Comprehensive medical/dental plan for full-time employees
•401(k) retirement plan
•Generous employee discount
•Quarterly bonus program

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

Equal Employment Opportunity Policy

People are selected to become members of the Lakeshore family based on skill, merit, and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

Your one-stop teacher supply store! Shop high-quality learning products & teaching resources—plus premium classroom furniture like tables, seating & more!

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