Assistant Store Manager

NAPA Auto Parts; Columbus (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the automotive parts sector is seeking an Assistant Store Manager in Columbus, Ohio. This role focuses on delivering excellent customer service, leading a dedicated team, managing store operations, and driving sales growth. Ideal candidates have a passion for customer care and a background in automotive or retail management, with opportunities for career development and benefits including health insurance and a 401K plan.

Benefits

Health benefits and 401K

Stable, family-like culture

Opportunities for career growth

Qualifications

• Experience in the automotive aftermarket or willingness to learn.
• Ability to thrive in a fast-paced environment.
• Preferred: ASE Certifications, background in automotive or related industries.

Responsibilities

• Create a superior customer service experience.
• Lead a successful team and manage store operations.
• Drive operational and marketing programs.

Skills

Customer care

Leadership

Inventory management

Education

High school diploma or equivalent

Technical or trade courses

Job description

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Job Description

Imagine using your automotive or customer service expertise to serve both wholesale and retail customers daily, lead your team, and help NAPA become the market's dominant parts supplier. If this sounds like you, NAPA is seeking a passionate Assistant Store Manager. This is the right opportunity if you:

Responsibilities

• Create a superior customer service experience to maximize market penetration, store growth, sales, and profitability
• Provide daily leadership and foster a culture of employee engagement
• Partner with teammates to drive store initiatives
• Care about people and profit
• Lead a successful team, support the store manager, and manage store operations
• Build, coach, and train your team to deliver excellent customer care and achieve business results
• Manage inventory, assets, safety, and operational issues
• Ensure cleanliness and readiness of the store, delivery vehicles, and outside areas
• Drive operational and marketing programs, aiming for continuous process improvements
• Grow customer relationships and ensure positive experiences in-store and over the phone

Qualifications

• High school diploma or equivalent; technical or trade courses are a plus
• Experience in the automotive aftermarket, hobby/DIY, or willingness to learn automotive topics
• Passion for customer care and building long-term relationships
• Ability to thrive in a fast-paced, complex environment
• Knowledge of inventory management systems
• Ability to lift 60 lbs
• Preferred: background in automotive, heavy equipment, farm, diesel, marine, or dealership industries; experience in parts stores, auto body, retail, or fast-food management; ASE Certifications; NAPA Know How

Why NAPA?

• Health benefits and 401K
• Stable, Fortune 200 company with a family-like culture
• Opportunities for career growth and ongoing development

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Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail