Assistant Store Manager

Carter's Inc.; Columbia (MD); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Health benefits

30% employee discount

Paid time off

Parental leave

Education and development programs

Job summary

Carter’s Inc. in Columbia, MD invites an Assistant Store Manager to lead a welcoming, results-driven team, delivering exceptional customer service while coordinating daily operations on the sales floor. You’ll drive sales, train and develop staff, and uphold Carter’s standards in a fast-paced retail environment.

You’ll coach associates, assist with recruiting and merchandising, and use KPIs to improve store performance, ensuring inclusive, friendly service for every family who visits.

Qualifications

• Minimum 1 year of retail or related management experience.
• Strong customer service and leadership capabilities.
• Proficient in basic computer tools (Outlook, Excel, etc.).

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor
• Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omnichannel experience while coaching others to success
• Effectively analyze the business and take necessary action to improve results by communicating and driving KPIs with the team
• Build customer loyalty through Company sponsored programs, including credit
• Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team
• Recognize exceptional performance and redirect employees when needed
• Plan, track, analyze, and report completion of tasks and financial results utilizing Company tools
• Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement
• Reduce loss through a consistent level of customer service, education, and operational controls

Skills

Retail management

Customer service leadership

Team supervision

Communication skills

Proficient computer skills

Education

High school diploma or GED

Job description

Love what you do. Carter’s Careers. As an Assistant Store Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments on their parenting journey. We're looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates themselves and others on product styles, features, and benefits.

About Carter’s

Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love?

Benefits we love

• Schedules that fit your life.
• Maintaining balance is important to us, which is why your schedule will allow you to focus on all aspects of your life.
• Benefits and perks make life better, including health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more!
• Education “Advance You” Program, you can earn a GED or a bachelor’s degree tuition-free or learn English as a second language!
• Paid time off, holidays, and parental leave, as well as adoption assistance, charitable matching gifts, and much more!
• The opportunity to build skills and grow as an individual.
• We provide professional and personal development to help shape your career.
• Development programs to help you grow in your current role and beyond.
• Whether you’re looking to join us for a short while or a long-term career, you will grow at Carter’s.
• Additional great benefits here.

What you’ll do

• Execute workforce management to ensure a genuine customer focus on the sales floor
• Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omnichannel experience while coaching others to success
• Effectively analyze the business and take necessary action to improve results by communicating and driving Key Performance Indicators (KPIs) with the team
• Build customer loyalty through Company sponsored programs, including credit
• Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team
• Recognize exceptional performance and redirect employees when needed
• Plan, track, analyze, and report completion of tasks and financial results utilizing Company tools
• Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement
• Reduce loss through a consistent level of customer service, education, and operational controls

Qualities we’d love in a candidate

• A positive and solutions-oriented mindset
• Effective and professional verbal and written communication skills
• Demonstrated leadership, supervisory, and customer engagement skills
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
• Minimum of 1 year of retail or related management experience
• A high school diploma or GED

Additional information

• You can: Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
• Stand or walk for extended periods of time; climb up and down a ladder
• Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week

Carter’s for all: Carter's is an Equal Opportunity and affirmative action employer. (Minority/Female/Disability/Veteran).

Carter's may reasonably alter your duties, responsibilities, job title, and location. *Source: Circana/ Consumer Tracking service, U.S. dollar share, 12 months ending September 2023.

Compensation for this position ranges from $21.00 - $27.25 per hour based on experience and location.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.