Assistant Store Manager

Community Choice Financial Family of Brands; College Park (GA); On-site; USD 100,000 - 125,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Assistant Store Manager, der seine Fähigkeiten im Kundenservice und in der Führung einsetzt, um ein herausragendes Kundenerlebnis zu bieten. In dieser Rolle unterstützen Sie das Team, entwickeln Ihre Führungsfähigkeiten und tragen zur Erreichung der Unternehmensziele bei. Durch umfassende Schulungs- und Entwicklungsmöglichkeiten können Sie Ihre Karriere vorantreiben. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen und in einer dynamischen Umgebung zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Umfassendes Schulungsprogramm für neue Mitarbeiter

Leistungsbasierte Karriereentwicklung

Bildungsvergütungsprogramm

Verschiedene medizinische Versicherungsoptionen

401(k) mit Unternehmensbeiträgen

Lebensversicherung

Zahlung für bezahlte Freizeit

Qualifications

• Erfahrung im Kundenservice und in der Führung von Teams.
• Fähigkeit zur genauen Datenverwaltung und Multitasking.

Responsibilities

• Bereitstellung eines außergewöhnlichen Kundenerlebnisses während des gesamten Prozesses.
• Coaching und Unterstützung von Kundenservicemitarbeitern.

Skills

Kundenservice

Führungskompetenz

Kommunikationsfähigkeiten

Datenverwaltung

Multitasking

Education

High School Diplom oder gleichwertig

Tools

Point of Sale (POS) System

Microsoft Office

Job description

Join to apply for the Assistant Store Manager role at Community Choice Financial Family of Brands.

Continue with Google

1 week ago Be among the first 25 applicants

Overview

As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Working closely with your leaders to develop your leadership skills in real-time, you will help coach our Customer Service Representatives and play a key role in helping the team produce results. In return, we will help you reach the next level in your career by providing an ongoing comprehensive training and development program that will allow you to truly shine.

Essential Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Provide support for recovery processes while maintaining a focus on customer service to prevent loss and charge-off accounts.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Provide support, coaching, and development to Customer Service Representatives to ensure adherence to quality standards and safety procedures.
• Maintain customer information in the Point of Sale (POS) system with accuracy and integrity.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.*

Minimum Qualifications

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Professional demeanor with customers and peers
• Meticulous attention to detail and ability to accurately enter data
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
• Must be at least 18 years of age
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications And Skills

• Experience in check cashing, document verification, and/or money order processing
• Prior cash handling, cash drawer/vault management experience
• Bilingual (English/Spanish) is a plus and may be required for certain locations

What We Offer

Our Benefits Include:

• A comprehensive new hire training program
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Performance-based career advancement
• Educational Reimbursement Program
• Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
• Company-Sponsored Life and AD&D Insurance
• Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and pet insurance
• Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
• Diverse Culture and Inclusive Environment

About Us

TitleMax is one of the nation’s largest title lending companies helping thousands of people every day get the cash they need through title loans/pawns and now in select states, with personal loans. Since our first store opened in 1998, TitleMax has expanded to over 800 locations spanning 13 states.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in-person only.

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Referrals increase your chances of interviewing at Community Choice Financial Family of Brands by 2x

Get notified about new Assistant Store Manager jobs in College Park, GA.

Retail Assistant Store Manager-CUMBERLAND MALL

Retail Assistant Store Manager-LENOX SQUARE II

Retail Assistant Store Manager-ATLANTIC STATION

College Park, GA
$18.50
-
$25.00
3 months ago

Assistant Store Manager - Camp Creek Mall, East Point, GA

Assistant Store Manager - Merchant Square, Riverdale, GA

Assistant Store Manager - Camp Creek Mall, East Point, GA

Retail Assistant Store Manager-THE MALL AT STONECREST

JD - Store Management - Cumberland Mall, Atlanta, GA

Retail Assistant Store Manager-Toco Hills Promenade

Assistant Store Manager - West Ridge, Atlanta, GA

Forest Park, GA
$17.00
-
$20.00
3 months ago

JD - Store Management - Arbor Place, Douglasville, GA

Atlanta, GA $40,000 - $50,000 4 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.