Assistant Store Manager

Self Storage Plus; City of Rochester (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading company as an Assistant Store Manager and enjoy a fulfilling role managing day-to-day operations of storage facilities. The ideal candidate will possess strong customer service and organizational skills, ensuring a positive experience for tenants while maximizing operational efficiency.

Benefits

Paid Time Off

Career Skills Development

Great Work / Life Balance

Qualifications

• Organized, detail-oriented professional with excellent customer service skills.
• Experience in property management and sales techniques.

Responsibilities

• Manage property operations, including leasing, marketing, and customer relations.
• Conduct regular property inspections and ensure safety requirements are met.

Skills

Customer Service

Time Management

Sales Aptitude

Analytical Skills

Self-Motivated

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Point of Sale systems

Job description

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Overview

Join Self Storage Plus as an Assistant Store Manager and experience personal fulfillment and measurable success. Manage the day-to-day operations, leasing, and maintenance of our storage facilities. We seek an organized, detail-oriented professional with excellent customer service and communication skills.

Key Requirements

• Customer Service: Excellent customer service and communication skills with internal and external customers. Demonstrate genuine care, empathy, active listening, and build trust.
• Time Management: Follow a checklist, prioritize tasks, eliminate distractions, establish a routine, delegate responsibilities, and use electronic calendars (e.g., Microsoft Outlook or Teams).
• Sales Aptitude: Understand and present amenities, identify issues, offer solutions, and use needs-based selling techniques.
• Analytical Skills: Analyze different solutions, efficiently use Microsoft Word, Excel, Outlook, and Point of Sale systems to complete, compile, and submit documents.
• Self-Motivated: Handle conflicts, persevere, and overcome obstacles.

Responsibilities

• Manage property operations, including leasing, marketing, customer relations, rent collection, maintenance, and financial reporting.
• Show properties to prospective customers, explain terms of occupancy, and provide local area information.
• Implement policies and procedures to maximize efficiency, minimize costs, and ensure a positive tenant experience.
• Respond to customer inquiries, complaints, and emergencies promptly and professionally.
• Conduct regular property inspections, ensure safety and security requirements are met, clean units, grounds, and common areas, change light bulbs, and make minor repairs.

Benefits

• Paid Time Off
• Career Skills Development
• Great Work / Life Balance

Company Values

All-In: People are committed, accountable, and living to their full potential.

Pound for Pound the Best: We are competitive and want to succeed beyond what was accomplished the day or year before.

Sustain Greatness as a Team: We believe in our team and know it's up to everyone to do the work in front of them each day, while building up others toward their potential.

If you are an organized, customer-focused professional with a knack for property management, apply today for this rewarding opportunity with Self Storage Plus!