Assistant Store Manager

Goodwill of Central Iowa; Chicago (IL); On-site; Full time

Job summary

Goodwill of Central Iowa is hiring a Retail Assistant Store Manager for their Chicago location. The position involves managing store operations, leading employees, and achieving sales targets while promoting a culture of love, kindness, and respect. Candidates should have management experience, strong interpersonal skills, and the ability to work flexible hours, including weekends.

Benefits

Weekend Shift Premium of $1.00/hour

PTO increases after 1, 2, and 4 years

Qualifications

• 6 months of management experience preferred.
• Ability to manage team and store processes.
• Must pass background checks and obtain First Aid/CPR certification.

Responsibilities

• Manage, train, and coach store employees.
• Achieve monthly, quarterly, and annual sales goals.
• Monitor store processes and provide customer service.

Skills

Problem solving

Coaching

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Goodwill of Central Iowais looking for aRetail Assistant Store Managerto managedonated-goods retailemployees with our values of love, kindness, and respect.

Successful candidates have:

• 6 months of management experience - softlines and hardlines experience preferred
• A dedication to coaching, leading, and developing others
• Exceptional problem solving abilities
• A growth mindset

Good values

Goodwill of Central Iowa

• $18.00-$22.00/hour dependent upon years of relevant experience.
• Weekend Shift Premium of an additional $1.00/hour on Saturday and Sunday shifts!
• PTO increases after 1 year, 2 years, and 4 years!

OurAssistant Store Managersare responsible for managing, training, and coaching store employees. This position assists in managing the store to achieve KPI’s (key performance indicators) goals, which are measured and recorded monthly, quarterly and annually with a goal of meeting or exceeding revenue targets to help fund GCI’s (Goodwill of Central Iowa) mission of making purposeful employment possible for all. Assistant Store Managers provide excellent customer service to external and internal customers. This position will lead processes such as donation tracking, production and pricing of donated goods, cash balancing, team member performance coaching, safety, and training using various technology and systems.

What you'll do here:

• Assists in managing the team and store processes effectively to meet sales and production goals monthly, quarterly and annually.
• Trains and coaches’ employees using various platforms including in-person, online, and written processes.
• Effectively uses technology such as Microsoft Office suite, Point of Sales system, Human Resources Information System, cash register operations system, camera system, to communicate, monitor, and track store metrics.
• Analyzes expenses, production, and sales to achieve revenue goals to support and fund Goodwill of Central Iowa’s mission. Participates in monthly financial calls. Completes regular KPI reports, oversees employee timekeeping, and completes bi-weekly payroll actions.
• Regularly provides work performance feedback to employees using GCI’s values of love, kindness, and respect.
• Provides communication within the store through team meetings, one-on-one conversations, electronically, and by posting or distributing relevant written materials.
• Supports the Mission department and activities through our round-up program, promoting Mission activities and programs, supporting Mission goals and employees.
• Provides excellent customer service and responds effectively and promptly to customer needs.
• Assists in managing store DGR (donated goods retail) processes of sorting, pricing, and rotating merchandise to achieve production and sales goals.
• Partners with Store Manager and Safety & Loss Control Specialist to monitor and manage safety processes, regular safety activities, and safety training.
• Regularly completes and submits reports, performs employee actions within the HRIS (human resources information system), monitors and updates timekeeping and payroll data for team members, monitors employee training progress in the LMS (learning management system) and assists employees in accessing their records and training within our systems.
• Monitors and assists in maintaining internal and external appearance standards including floor care, store cleanliness, cash register organization, fixture organization, parking lot area, shopping cart store entry, and signage.
• Performs other duties as assigned.

What you’ll need:

• Possess strong interpersonal skills and the ability to communicate effectively in written and verbal formats.
• Ability to run cash register, computer, wheeled carts and clothing racks, pallet jacks; potential for forklift operation dependent on work location.
• Ability to work independently and be flexible; adaptable to change.
• Excellent organizational skills, attention to detail, ability to prioritize and assign/monitor work.
• Ability to perform basic math.
• Basic knowledge of Microsoft office suite including Word, Excel and Outlook.
• Ability to work under pressure, maintain accuracy and meet deadlines.
• Must be able to pass a criminal background check and dependent adult and child abuse background check.
• High school diploma or its equivalent or currently attending high school or GED classes. A minimum of four (4) years of any combination of military service, high school or related full-time paid employment.
• A minimum of twelve (12) months of related full-time paid employment, including at least six (6) months of supervisory experience, or a minimum of one year of full-time employment at a Goodwill of Central Iowa retail store.
• Access to reliable transportation for regular participation in work and possess valid Iowa Driver’s License, a good driving record, insurable, and able to provide proof of personal vehicle insurance with a minimum of $100,000 per person and $300,000 per accident auto insurance liability coverage.
• Able to obtain First Aid/CPR certification.
• Ability to carry, lift, push or pull up to 40 pounds regularly
• Ability to tolerate variations in work environment temperature
• Ability to be stationary or mobile for long periods of time

*This position requires a flexible schedule which includes days, evenings, and weekends to support business needs

Goodwill of Central Iowa is an Equal Opportunity Employer (EOE/M/F/Vet/Disability) and E-Verify Participant.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

If you are ready to work for an organization that brings out the best in people, apply today!

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