Assistant store manager

O'Reilly Auto Parts; Chicago (IL); On-site; Full time

Job summary

A leading company in the automotive parts industry is seeking an Assistant Store Manager to support the Store Manager in operations, sales, and customer service. This role includes managing the store in the manager's absence, leading the team, and ensuring excellent customer service. Bilingual candidates are encouraged to apply, and the position offers competitive wages and benefits.

Benefits

Competitive wages & paid time off

Stock purchase plan & 401(k) with employer contributions

Medical, dental, vision insurance, and FSA options

Health and wellbeing programs

Tuition assistance

Career growth opportunities

Qualifications

• Sales Specialist Training and Assistant Manager Certification required.
• Bilingual fluency preferred, especially in Spanish.

Responsibilities

• Lead team members in delivering excellent customer service.
• Assist in staffing the retail sales counter during peak hours.
• Ensure compliance with company policies and perform opening/closing duties.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Bilingual Fluency

Education

Certified Parts Professional

ASE Certification

Job description

Compensation Pay Range

$16.20 - $22.00

The actual hourly rate will meet or exceed the minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance bonuses, or premiums paid under specific circumstances, based on schedule, facility, season, or work performed. Multiple premiums may apply if criteria are met.

Job Summary

The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance, and operations. This role manages the store during the Manager’s absence or shifts and leads team members in customer service.

Bilingual candidates are encouraged to apply.

Essential Job Functions

1. Lead team members in delivering excellent customer service to retail and professional customers.
2. Supervise customer service levels and execution of customer service programs (Related sales, Hi5, Rock the Call, etc.).
3. Assist in staffing the retail sales counter during peak hours.
4. Support in setting team goals, coaching, mentoring, and training.
5. Participate in recruiting, interviewing, and hiring qualified candidates.
6. Ensure proper telephone etiquette per company policy.
7. Process online orders, transfers, and ship-to-store requests timely, and contact customers on shipment arrivals.
8. Manage outside purchase orders and special orders efficiently.
9. Handle returns and exchanges professionally, issue refunds correctly, and process merchandise returns properly.
10. Ensure merchandise invoicing, communication of messages, and completion of merchandising tasks.
11. Enforce compliance with company policies, including schedules and clock-ins.
12. Perform opening and closing duties, including securing the store and deposits.
13. Maintain store building, parking lot, signage, hardware, equipment, and delivery vehicles.
14. Perform other duties as assigned.

Skills, Education, Knowledge, Experience, Abilities

Required: Sales Specialist Training, Assistant Manager Certification, RSS Certification

Desired: Certified Parts Professional, ASE Certification, bilingual fluency (Spanish preferred)

Benefits

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions
• Medical, dental, vision insurance, and FSA options
• Health and wellbeing programs
• Tuition assistance
• Career growth opportunities

O’Reilly Auto Parts is an equal opportunity employer and does not discriminate based on protected statuses. Qualified individuals may request accommodations during the application process by contacting [e-mail] or calling 417-862-2674, ext. 68901.