Assistant Store Manager

Smart Foodservice Stores; Charleston (SC); On-site; USD 28,000 - 40,000; Full time

Job summary

Smart Foodservice Stores in Charleston, SC is seeking an Assistant Store Manager to help drive store performance through merchandising, staffing, and customer service excellence. You will work closely with the Store Manager to execute the annual operating plan and ensure profit goals are met.

Responsibilities include supervising front-end staff, training on shrink control and service standards, planning budgets, inventories, and maintaining a safe, well-stocked store.

Qualifications

• A two-year college degree or equivalent work experience is required.
• A degree in Business Management, Supply Chain/Wholesale Management, or Accounting / Finance is strongly preferred.
• A minimum of four (4) years of experience in a retail work environment is required.
• Must have at least two (2) years of management/supervisory experience.
• Must possess strong planning and solid organizational skills.
• Must exhibit the strong desire and ability to deliver superior customer service.
• Must possess the ability to think quickly and critically, make good, solid business decisions; demonstrate good common sense; and have the ability to think logically.
• Must maintain excellent leadership skills, be highly motivated

Responsibilities

• Supervise and coach front-end employees for efficient service.
• Assist in implementing the Annual Operating Plan and budgets.
• Recruit, train, and develop staff for operations and customer service.
• Ensure adherence to personnel policies and store SOPs.
• Oversee front-end shrink control and safety procedures.
• Plan in-store demonstrations and merchandising activities.
• Oversee inventory processes and restocking of shelves.
• Communicate programs and updates to staff and document follow-up.

Skills

Leadership

Customer service

Planning

Organizational skills

Education

Two-year degree

Business Management

Supply Chain

Accounting/Finance

Job description

The starting rate is $24.74 per hour.

Schedule: Full-time with open availability including weekends.

Main Ingredients of the Job

The CHEF'STORE® Assistant Store Manager contributes to the overall financial performance of the store including product merchandising/stocking, expense control, and achievement of sales and profitability goals. helps maintain an atmosphere of superior customer service, promoting the US FOODS® strategy: Great Food, Made Easy. We rely on our team to promote and exemplify the US FOODS® Cultural Beliefs: Deliver Excellence, Stop Waste, WIN Together, Speak Up and You Matter.

Assistant Store Manager Manages the operations of the front-end operations to ensure all purchases are accurately recorded and that all front-end employees are well trained in shrink control and customer service.

Works closely with the Store Manager to execute the Annual Operating Plan and associated programs to deliver the desired sales and profit results. Recruits, trains and develops front-end employees and other employees as assigned.

The Assistant Store Manager ensures store adherence to all loss prevention procedures and performs Manager-on-duty functions, as well as any other duties or tasks required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise and coach employees in providing efficient and friendly service at the registers and throughout the store.
• Consult with the Store Manager and HR on the next steps leading to progressive discipline and termination, when needed.
• Ensure compliance of personnel policies and procedures.
• Understand the mechanics of the Annual Operating Plan (AOP) and how the operations translate into the monthly Profit and Loss (P&L).
• Assist in the Annual Operating Plan (AOP) budgeting process. Responsible for the achievement of budgeted sales and profits and, managing shrinkage with a heavy emphasis on front-end process.
• Participate in the annual inventory process including preparation and execution of inventory guidelines.
• Responsible for training front-end employees and other employees on required programs.
• Assist the Store Manager in ensuring that all staff comply with the company's policies, procedures, and store SOPs; ensure that the facility is well maintained and is a safe environment for staff and customers.
• Responsible for interviewing, hiring, orienting, and training assigned employee group(s).
• Provide floor employees with day-to-day direction to include schedules, outlining of store goals and sales and shrinkage targets, and the subsequent results and achievement of goals while performing the Manager-on-duty functions.
• Plan in-store demonstrations including preparation and set-up of the demo cart/display, distribution of samples of product as per the merchandising program, and ensure that demonstrations utilize strong suggestive selling techniques.
• Assist in overseeing the receiving of products, return of damaged or expired products, and the proper and timely restocking of the shelves.
• Responsible for maintaining merchandising programs within the store such as promotional ends, signage, and other company or market-specific programs.
• Communicate with store employees about all merchandising and marketing programs, assisting in overseeing the execution and respective follow-up reporting.

General operating procedures include:

• Analyze monthly store reports to evaluate controllable expenses and overall store performance.
• Address any variance to company standards with an appropriate action plan, partnering with the Store Manager as needed.
• Ensure proper scheduling of employees to meet business objectives.
• Ensure all employees understand and can execute emergency operating procedures.
• Accept special assignments as directed by the Store Manager.
• Adhere to, communicate, and fully support and enforce all company policies, processes, and procedures.
• Other duties and responsibilities as assigned or required.

Education/Training :

A two-year college degree or equivalent work experience is required.

A degree in Business Management, Supply Chain/Wholesale Management, or Accounting / Finance is strongly preferred.

Related Experience:

A minimum of four (4) years of experience in a retail work environment is required.

Must have at least two (2) years of management/supervisory experience.

Knowledge/Skills/Abilities:

• Must possess strong planning and solid organizational skills.
• Must exhibit the strong desire and ability to deliver superior customer service, and build professional relationships with the client base, maintaining a strong, consistent customer focus.
• Must possess the ability to think quickly and critically, make good, solid business decisions; demonstrate good common sense; and have the ability to think logically.
• Must maintain excellent leadership skills, be highly motiv