Assistant Store Manager

Extra Space Storage; Castle Rock (CO); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading self-storage company seeks an Assistant Store Manager for their Colorado locations. The role involves optimizing customer interactions, managing sales processes, and maintaining facility standards. With opportunities for growth and a supportive environment, candidates are encouraged to apply, especially those with retail or customer service backgrounds.

Benefits

Work/life balance

Outstanding company culture

Competitive starting pay plus monthly bonus

Paid Time Off

Generous 401(k) match

Affordable medical benefit options

Wellness Program with premiums

Discounts on various services

Qualifications

• 1+ year of customer-facing work experience.
• Sales experience preferred.
• Current valid driver's license and access to a reliable personal vehicle.

Responsibilities

• Build and maintain strong customer relationships.
• Maximize sales through rentals and supplies.
• Ensure cleanliness and perform safety inspections.

Skills

Customer Service

Sales

Education

High School diploma or GED

College education

Job description

The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This role ensures the facility meets high cleanliness standards and consistently delivers operational excellence. The Assistant Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts.

Extra Space Storage is the largest self-storage company in the United States by store count, with over 4,000 stores nationwide. If you’d like to grow with us, you should consider joining the team. We look for employees who are reliable, good communicators, and have a passion for helping people.

Benefits We Offer You

• A work/life balance that allows you to work 5 days a week and be off work by 6pm.

• Outstanding company culture with growth opportunities throughout the U.S.

• Competitive starting pay + monthly bonus opportunity.

• Paid Time Off accrued throughout the year, increasing with years of service.

• Generous 401(k) match with Traditional and/or ROTH options.

• Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution.

• EXTRAHealthy Wellness Program with rewards towards your medical premium.

• BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.

Your Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.

• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.

• Ensure our highest standards of cleanliness are met through continuous maintenance of the site, including sweeping, mopping, grounds maintenance, and the interior and exteriors of the storage building and surrounding areas.

• Perform daily site safety inspections, including lock checks.

• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.

• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.

• Protect our strong company culture by establishing and maintaining professional relationships with all employees.

• Perform additional duties as assigned.

Your Qualifications

• 1+ year of customer-facing work experience.

• Sales experience preferred.

• Current valid driver’s license and access to a reliable personal vehicle; except in New York City and Brooklyn.

• High School diploma or GED is required; college education is a plus.

Work Environment & Physical Requirements

• Perform indoor and outdoor responsibilities, ranging from sedentary desk work to physical tasks with varying physical demands and exposure to seasonal weather conditions.

• Tasks include standing, walking, climbing stairs, bending, sitting, and lifting.

• Regularly required to lift or move items up to 35 lbs., occasionally up to 50 lbs.

Find additional career opportunities at careers.extraspace.com

If you have experience in roles such as Sales Associate, Customer Service Representative, Retail Associate, Store Associate, Hospitality, Front Desk Agent, Leasing Agent, Rental Agent, Property Management, Retail Sales Lead, or Cashier/Sales, we encourage you to apply.

Compensation

Starting Pay Range: $15.28 - $20.38 Hourly. If you are a current Extra Space employee, please apply through Jobs Hub in Workday.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.