Assistant Store Manager

Pavement Coffeehouse; Boston (MA); On-site; USD 48,000; Full time

Job summary

Pavement Coffeehouse is seeking an Assistant Store Manager to support daily operations and enhance the customer experience. You'll train new baristas, help manage store goals, and promote a positive team culture. If you are passionate about food and beverage and ready to grow in a dynamic environment, we want to hear from you!

Benefits

Health & dental insurance eligibility after 60 days of employment

Paid time off

Free drinks at any of our cafes

Staff meal policy during shifts

Discounts on whole bean, food & pastry, and bottled beverage

401k with a company match

Qualifications

• Reliable and punctual with a positive attitude.
• Eligible to work in the United States.
• Experienced in food & beverage customer service.

Responsibilities

• Support store operations and assist the store manager.
• Train new hires and conduct live bar training.
• Provide excellent customer service and maintain a respectful work environment.

Skills

Basic math

Computer skills

Attention to detail

Team player

Job description

The Assistant Store Manager supports the Manager with the day to day operations in the cafe. You care about the craft of coffee & bagels, the communities that we serve, the teams that we build, and the relationships that grow along the way. You are focused on serving the best coffee & bagels in a fast paced environment and think quick on your feet to adapt to the situations at hand. You know how to leverage the strengths of your team to build a one of a kind customer experience that both embraces and elevates an inclusive work culture.

You will

• Support store operations while assisting the store manager in carrying out goals for the store and for the team.
• Able to train all new hires (shift leads, baristas, and counter).
• Conducts live bar training for all new baristas and attends workshops and regular meetings with Coffee Education Manager.
• ASMs may be required to travel to other locations in order to conduct live bar training if those locations do not have an ASM available
• Role model on the floor communication and deployment and provide shift leads with best practices, coaching, and feedback.
• Show a willingness to improve and receive feedback and also provide respectful, constructive feedback to others by sharing best practices.
• Communicate problems and discrepancies to the store manager.
• Ensure all customers have a hospitable and welcoming experience by coaching the team on how to engage with customers to exceed their expectations.
• Promote and maintain a respectful work environment where all employees and customers are treated with respect and dignity.

You are

• Searching for a career in food & beverage in a dynamic, growing company
• Passionate about the craft & care that goes into great food & beverage
• Reliable and a team player - your manager and teammates can depend on you to be punctual with a positive attitude
• Thoughtful and looking to connect with the communities we serve by creating memorable experiences
• Observant. You care about the little things and have an eye for detail.
• Eligible to work in the United States
• A team player and work with all levels in the company to build a great work culture.

You have

• Basic math & computer skills
• A full-time scheduling availability and is available to work mornings, evenings, weekends, and holidays
• An eye for analytics and noticing trends

Some of our benefits

• Health & dental insurance eligibility after 60 days of employment
• Paid time off
• Free drinks at any of our cafes
• A staff meal policy for when you are working
• Discounts on whole bean, food & pastry, and bottled beverage
• 401k with a company match

Compensation

• $48k (not tipped) Salaried Position

Our Assistant Store Manager positions are dynamic roles. Below are some of the physical demands the job will make of you.

• Ability to stand and walk for long periods of time. You will be on your feet for most of the day moving between stations & attending to the cafe

• Use of hands to reach, grip & perform specific movements. You'll use your hands to operate a register, handle knives to cut bagels, spread cream cheeses, and serve coffee & tea (among other responsibilities)

• Squat, bend, and reach for items below your waist and above your shoulders. For example, you will need to bend down into a fridge to grab product, or reach above to grab cups

• Ability to push/pull, lift/carry or move up to 50 pounds. For example, you'll handle gallons of milk, daily food orders, change trashes and carry dishes

• Climbing stairs and ladders. You may need to use a step ladder to reach something or navigate up & down stairs to access storage areas.

Pavement Coffeehouse is an equal opportunity employer and embraces diversity in the workplace. We value an open mind, a positive attitude, and a passion for service & teamwork. We hire based on these qualities, a job's requirements, our business needs, and an applicants qualifications. We do not tolerate discrimination or harassment of any kind in the hiring process or the workplace.

We comply with the ADA and provide reasonable accommodations that allow qualified applicants/employees to perform the essential functions of the job. We also provide reasonable accommodations to applicants/employees to practice their religious beliefs. To request a religious accommodation contact your Area Manager or Director of Operations.