Assistant Store Manager

O'Reilly Auto Parts; Avon (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading auto parts retailer as an Assistant Store Manager in Avon, Ohio. You will support the Store Manager in driving sales and ensuring excellent customer service. This role involves managing store operations, leading team members, and participating in hiring processes. The company offers competitive wages, comprehensive benefits, and opportunities for career advancement.

Benefits

Competitive wages & paid time off

Stock purchase plan & 401k with employer contributions

Medical, dental, vision insurance, and FSA options

Health and wellbeing programs

Tuition assistance

Career growth opportunities

Qualifications

• Experience in customer service and sales management.
• Ability to lead and train team members.

Responsibilities

• Lead the store team in providing excellent customer service.
• Supervise customer service levels and assist in staffing.
• Manage store operations in the absence of the Store Manager.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Bilingual (Spanish highly desired)

Education

Certified Parts Professional Certification

ASE Certification

Job description

Join to apply for the Assistant Store Manager role at O'Reilly Auto Parts.

5 days ago Be among the first 25 applicants.

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance, and store operations. This position manages the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager leads store team members in servicing customers.

Essential Job Functions

1. Lead the store team in providing excellent customer service to retail and professional customers.
2. Supervise customer service levels in the retail showroom, ensuring team members execute customer service programs effectively.
3. Work with the store manager to ensure adequate staffing during peak hours.
4. Assist in setting team member goals, providing feedback, coaching, and ensuring ongoing training.
5. Participate in hiring processes, including interviewing and candidate evaluation.
6. Ensure proper answering of telephone according to company policy.
7. Process online orders, transfers, and ship-to-store requests timely, contacting customers as needed.
8. Use electronic ledger for outside purchase orders and ensure efficient handling of special orders.
9. Manage merchandise returns, exchanges, and refunds accurately and efficiently.
10. Ensure all merchandise and warranties are invoiced before leaving the store.
11. Communicate Zipline messages and delegate merchandising tasks.
12. Ensure team compliance with policies, schedules, and clock-in/out procedures.
13. Perform store opening/closing duties, including securing money, preparing deposits, and ensuring security measures.
14. Maintain store building, parking lot, signage, hardware, equipment, and delivery vehicles.
15. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required: Sales Specialist Training, Assistant Manager Certification, RSS Certification.

Desired: Certified Parts Professional Certification, ASE Certification, bilingual in multiple languages (Spanish highly desired).

O’Reilly Auto Parts promotes growth and internal advancement, supporting your career development.

Total Compensation Package

• Competitive wages & paid time off
• Stock purchase plan & 401k with employer contributions
• Medical, dental, vision insurance, and FSA options
• Health and wellbeing programs
• Tuition assistance
• Career growth opportunities

O’Reilly Auto Parts is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected statuses. Reasonable accommodations are available; contact [e-mail] or call 417-862-2674, ext. 68901.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail