Assistant Store Manager

Golden Goose; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Golden Goose in Austin is seeking an Assistant Store Manager to support the Store Manager in driving sales and delivering exceptional customer experiences at our Austin The Domain location. You will lead a frontline team, coach staff, and ensure brand standards.

You will implement sales strategies, supervise daily operations, and nurture clienteling with CRM tools while upholding SOPs, health and safety rules, and brand heritage in a fast-paced retail environment.

Qualifications

• Fluency in local language preferred.
• Sales background in retail or similar environment.
• Minimum of 3 years management experience in retail.
• Strong communication and active listening skills.
• Problem solver able to evaluate solutions and make decisions.
• Team player who collaborates to reach goals.
• Excellent time management and ability to prioritize tasks.
• Willingness to work varied hours, nights, weekends and holidays.
• Willingness to travel for specific mission or support.

Responsibilities

• Collaborate with Store Manager to achieve sales objectives and drive Omni channel sales.
• Guide the team to achieve commercial targets and ensure customer satisfaction.
• Participate in the sales process with detailed product information and up-selling/cross-selling.
• Enhance customer relationships through personalized experiences and CRM activation.
• Coordinate clienteling activities with the CRM department.
• Represent the brand’s vision and heritage to colleagues and clients.
• Contribute to store presentation and maintain brand image standards to boost sales.
• Support training follow-up on brand, products, operations and soft skills.
• Ensure staff are groomed, welcoming, and knowledgeable about products and brand identity.
• Assist with staffing decisions to meet company standards for skills and experience.
• Supervise store activities and ensure SOP compliance and operational efficiency.
• Adhere to corporate rules, governance, compliance and Health & Safety policies.
• Ensure stock/backroom is properly managed, with goods receiving, transfers, stock takes and reporting.
• Adopt IT and digital tools and train staff accordingly.

Skills

Sales experience

Retail management

Communication skills

Problem solving

Team player

Time management

Flexibility

Travel flexibility

Language fluency

Job description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations. We are looking for a passionate talent to build our customer experience. The candidate will join the store team located in Austin The Domain. The position will report directly to the Store Manager.

MISSION

The Assistant Store Manager supports the Store Manager in organizing, planning, and implementing strategies to achieve sales goals and overall store success. Providing an elevated level of customer service by assisting customers, addressing their questions, and resolving any issues, the Assistant Store Manager supports the Store Manager in monitoring staff performance, providing training and guidance when needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborate closely with the Store Manager to achieve sales objectives by implementing sales strategies, monitoring main sales KPI’s and driving Omni channel sales in a fast-paced environment by utilizing all available tools and technology;
• Support the Store Manager in guiding the team to achieve commercial targets, granting customer satisfaction and the respect of qualitative standards;
• Actively participate in the sales process, ensuring elevated standards of customer satisfaction by providing detailed product information, suggesting complementary items, implementing up-selling, cross-selling strategies and supporting the staff in acting accordingly;
• Enhance customer satisfaction and ensure strong customer relationships are built by listening customer feedback, building personalized customer experiences, driving database development and ensuring that clients are properly registered on the Golden App for effective customer segmentation and profiling;
• Ensure that the team proactively manage clienteling activities in coordination with CRM department;
• Acting as a brand ambassador, conveys the brand’s vision and heritage to colleagues and clients, representing its values and shares with the team helpful insight about iconic products/elements;
• Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, ensuring that products are displayed accordingly with the brand's image and standards to boost sales;
• Support the Store Manager and inspire the team by ensuring the in-store follow-up after trainings delivered on the brand, products, operations, and soft skills;
• Assure staff is groomed, welcoming, professional, and always well prepared on product and brand identity;
• Support the Store Manager in overseeing staffing for open positions, ensuring that all recruits meet the company standards in terms of skills, experience, and potential;
• Supervise and coordinate all store activities to ensure the smooth execution of operational tasks and the achievement of predetermined objectives, with a particular focus on SOP (Standard Operation Procedure);
• Make sure corporate rules and regulations, concerning business, governance, Compliance and Health & Safety are put in place;
• Ensure the stock and the backroom are effectively managed, and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.);
• Adopt IT and digital commercial tools and systems and make sure the staff is well trained and aware.

KEY REQUIREMENTS

• Fluency in local language. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce;
• Sales background: previous experience preferably in retail sector in similar role;
• Minimum of 3 years management experience in retail;
• Strong communication skills, with the ability to listen actively and engage thoughtfully;
• A problem solver who can identify issues, evaluate solutions, and make informed decisions;
• A team player who values collaboration and can work towards common goals;
• Effective time management, prioritizing tasks efficiently;
• Availability to work varied hours and days including nights, weekends and holidays as needed;
• Flexibility to travel for specific mission or support.

Location: Austin The Domain

*This job description may not be inclusive of all assigned duties, responsibilities or aspects of the job described and may be amended at a time at the sole discretion of the Employer

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.