Assistant Store Manager

Daltile; Atlanta (GA); On-site; USD 90,000 - 100,000; Full time

Job summary

A leading company in the tile manufacturing industry is seeking an Assistant Store Manager in Atlanta. This mid-senior level role focuses on managing store operations, training staff, and enhancing customer experiences. Candidates should possess strong leadership skills and a commitment to professional development and customer service.

Qualifications

• Preferred bachelor's degree in a related field.
• 6-8 years’ relevant experience or equivalent combination of education and experience.
• 1-3 years of management experience.

Responsibilities

• Training, leading, coaching associates for smooth day-to-day operations.
• Developing business relationships with customers.
• Ensuring compliance with corporate safety program standards.

Skills

Communication

Problem-Solving

Organization

Multitasking

Leadership

Education

Bachelor’s degree in a related field

Tools

Microsoft Office Suite

Job description

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Responsibilities

The Assistant Manager is a first-level manager responsible for training, leading, coaching, and guiding associates' performance to ensure the smooth operation of day-to-day activities. This role also develops and retains effective working relationships with customers and focuses on driving product sales.

• Identify training needs and provide coaching to employees in the areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• May perform various customer service, warehouse, and office administration duties as necessary.
• Assist with developing business relationships with key customers within the store coverage area.
• Advise customers on product selection, pricing, and sales volume, and continues to build customer relations.
• Provide feedback to management regarding staff performance evaluations.
• Responsible for the overall freight operations, shrinkage, margin,s and overtime.
• Address and resolve operational issues, conflicts, and challenges that may arise within the team.
• Ensure associates follow standard safety procedures to comply with corporate safety program standards.
• May assume management responsibilities in the absence of the Manager.
• Perform other duties as needed
  
  

Responsibilities

The Assistant Manager is a first-level manager responsible for training, leading, coaching, and guiding associates' performance to ensure the smooth operation of day-to-day activities. This role also develops and retains effective working relationships with customers and focuses on driving product sales. Duties and Responsibilities of the Position:

• Identify training needs and provide coaching to employees in the areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• May perform various customer service, warehouse, and office administration duties as necessary.
• Assist with developing business relationships with key customers within the store coverage area.
• Advise customers on product selection, pricing, and sales volume, and continues to build customer relations.
• Provide feedback to management regarding staff performance evaluations.
• Responsible for the overall freight operations, shrinkage, margin,s and overtime.
• Address and resolve operational issues, conflicts, and challenges that may arise within the team.
• Ensure associates follow standard safety procedures to comply with corporate safety program standards.
• May assume management responsibilities in the absence of the Manager.
• Perform other duties as needed
  
  

Required Experience and Education:

• A bachelor’s degree in a related field is preferred.
• 6-8 years’ relevant experience OR equivalent combination of education and experience.
• 1-3 years of management experience.
  
  

Competencies:

• Requires specialized depth and/or breadth of expertise in own job discipline or field.
• Focused on and responsible for their team's productivity and collective impact.
• Excellent communication, problem-solving, and organizational skills.
• Able to multitask, prioritize, delegate, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.
• Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.
• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.
  
  

Other Pertinent Job Information:

• This role will be responsible for direct reports.
• The ability to lift 50 pounds regularly.
  
  

About Daltile

Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Glass, Ceramics and Concrete Manufacturing

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