Assistant Store Manager

Follett; Atlanta (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to support store operations and drive sales growth. This role involves supervising a dynamic sales team, ensuring operational excellence, and fostering a culture of exceptional customer service. You will engage with financial metrics, manage inventory, and execute merchandising standards while promoting a hassle-free shopping experience. If you have a passion for retail and leadership, this opportunity offers a chance to make a significant impact in a vibrant environment.

Qualifications

• 0-5 years of retail or bookstore experience preferred.
• Proficiency in general computer skills is essential.

Responsibilities

• Supervise sales team activities and conduct onboarding for new hires.
• Manage financial transactions and ensure cash handling accuracy.

Skills

Customer Service

Sales Growth

Team Leadership

Inventory Management

Education

Associate's Degree

Tools

Cash Register

Store Computer Systems

Job description

Position Overview

As an Assistant Store Manager, you will support a Market Leader or Campus Store Manager in overseeing store operations. Your responsibilities include driving sales growth and ensuring operational excellence by providing an engaging customer service experience.

You will foster mentorship and continuous development within your team, stay engaged with financial metrics and store performance, and support overall store operations alongside the Store Manager.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Proficiently apply Follett Strategic Core Competencies - Thought, Results, People, and Self. Maintain an availability that aligns with business needs.

Responsibilities

1. Supervise sales team activities, including scheduling, training, policy adherence, and merchandising standards.
2. Conduct onboarding for new hires.
3. Greet customers, handle inquiries, resolve escalated issues, and promote a hassle-free customer service culture focused on solutions-based selling.
4. Manage receiving, verifying, and unloading orders.
5. Operate cash register and store computer systems, ensuring safe cash handling, balancing cash drawers, and preparing deposits.
6. Stock shelves and conduct inventory according to schedule.
7. Assist with general store cleaning and organization.
8. Execute merchandising and promotion standards, including creating displays.
9. Fill in for other staff during breaks, peak periods, or absences, covering various store functions.
10. Serve as a keyholder with opening and closing responsibilities.
11. Handle financial transactions, including deposits, cash counts, and end-of-day reporting; manage accounts receivable and bad checks; ensure accuracy in invoicing and reporting.
12. Participate in shrink prevention activities and maintain visible customer service practices.
13. Perform other duties as assigned.

Qualifications

• Associate's Degree or equivalent preferred.
• 0-5 years of retail or bookstore experience preferred; prior supervisory experience is a plus.
• Proficiency in general computer skills.

Note: Follett Higher Education is a drug-free workplace environment.