Assistant Store Manager

Natural Grocers Good4U; Arvada (CO); On-site; USD 64,000; Full time

Job summary

A leading grocery retailer seeks an Assistant Store Manager to oversee operations and drive profitability. This role involves training staff, ensuring excellent customer service, and maintaining compliance with food safety standards. The right candidate will have experience in management within retail, showcasing great organization and communication skills, while being a hands-on leader dedicated to enhancing customer experiences.

Benefits

Birthday Bonus Pay

Vitamin Bucks (up to $2,080/year as store credit)

Paid Time Off increasing with tenure

Employee Assistance Program (EAP)

Health and Wellness Program

Qualifications

• 1-2 years management experience in grocery or related retail.
• Ability to obtain forklift certification.
• Must be cashier trained.

Responsibilities

• Greet and serve customers according to company standards.
• Assist in hiring, training, and managing store personnel.
• Ensure staff compliance with food safety certifications.

Skills

Customer service

Management

Organization

Food safety

Education

High school diploma or GED

Tools

MS Word

Excel

Outlook

Job description

Salary Range

USD $64,000.00/Hr.

Overview

The Job in a Nutshell:

The Assistant Store Manager is the second-in-command of the store, responsible for its successful operation and profitability. This includes training, directing, and monitoring all department staff.

Applications are accepted by the date below, which may be updated if the hiring timeline is extended.

06/18/2025

Responsibilities

Main Responsibilities:

• Greet and serve customers according to company standards of World Class customer service.
• Provide professional leadership as a company manager.
• Handle customer complaints appropriately and per company policy.
• Maintain an inviting and shoppable store environment.
• Ensure products customers want are in stock.
• Handle special orders per company policy.
• Answer the phone per standards and spend at least 75% of time assisting customers, directing staff, and attending to all departments on the sales floor.
• Train staff on exemplary customer service and ensure accountability.
• Ensure staff compliance with applicable food safety certifications and registrations.
• Meet and/or exceed expectations in sales, sales per labor hour, average ticket, customer count, COGS for produce, and EBITDA.
• Order products from correct vendors to maintain margins.
• Maintain in-stock conditions per standards.
• Monitor product mix, analyze departments, keep top sellers, and introduce new products as per policy.
• Ensure perishables are rotated and stocked properly.
• Manage markdowns as per standards.
• Assist in hiring, training, and managing store personnel.
• Train staff, assign tasks, and monitor task completion.
• Ensure accurate scheduling and task assignment.
• Partner with department managers for staffing and cross-training.
• Ensure staff has product knowledge to meet customer needs.
• Assist in performance evaluations and wage increases.
• Participate in hiring and disciplinary processes.
• Maintain clear communication with staff, including meetings and announcements.
• Ensure safety guidelines are followed.
• Make timely Ulti-time edits.
• Support training, coaching, and development of staff.
• Encourage staff to increase nutritional and product knowledge.
• Answer customer questions per standards and policies.
• Complete daily operational responsibilities and reports timely.
• Respond to department calls and assist with coverage as needed.
• Manage disruptions like loiterers, solicitations, weather emergencies, and bathroom misuse.
• Work a schedule based on store needs, including evenings and weekends, for 45 hours/week.
• Support staff decisions, follow directions from the home office, and adapt to work demands.
• Lead by example, setting standards of excellence and professionalism.

Employees are expected to be "hands-on" and do whatever it takes to get the job done and help the company thrive.

Qualifications

Recipe for Success:

• High school diploma or GED required; 1-2 years management experience in grocery or related retail, natural foods industry a plus.
• Ability to manage changing priorities.
• Ability to pass food safety training and obtain certifications as required by law.
• Must obtain forklift certification.
• Maintain up-to-date food safety certifications through continuing education.
• Highly organized with a sense of urgency.
• Excellent customer service skills.
• Ability to follow directions and follow through.
• Must be cashier trained.
• Proficient in MS Word, Excel, and Outlook.

This description is not a contract and may change; employees must accomplish all tasks assigned by their manager or other store support managers, even if not listed here.

Benefits Overview

All Crew Members:

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080/year as store credit)
• Holiday Pay for 5 holidays (stores closed)
• Paid Time Off (sick and vacation) increasing with tenure
• Paid Nutrition Education
• Good4u Crew Member Discount
• Power Program (rewards and appreciation)
• Regular pay increases
• Advancement and career development opportunities
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program

Full-Time Crew Members (30+ hours/week):

• Medical, Dental, Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (via short-term disability insurance)
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Voluntary benefits (hospital indemnity, accident, long-term disability, term life)
• Retirement Savings Plan (401k) with company match
• Flexible Spending Accounts (FSA, HSA with match)

Diversity Statement

We are committed to diversity and inclusion, believing all people should experience health and wellbeing. We honor differences and cultivate an inclusive environment that celebrates diversity in gender, race, ethnicity, sexual orientation, religion, abilities, age, cultural backgrounds, thoughts, and ideas. We welcome everyone to join us in our mission for equitable access to health and wellness.

Physical Capabilities and Environmental Demands:

Physical Requirements:

• Ability to lift or carry up to 10 lbs. constantly, 11-20 lbs. frequently, and 21-50 lbs. occasionally, with a team lift for 51-100 lbs.
• Push or pull up to 15 lbs. constantly, up to 100 lbs. occasionally.
• Use of computer for data entry and mouse frequently.
• Walk, stand, manipulate, grip, bend, twist, reach constantly.
• Reach above chest frequently; sit, squat, kneel, climb occasionally.

Environmental Requirements:

• Work with sharp tools, dust, fumes, and in congested areas frequently.
• Occasional work with noise, cold, heat, wet, humid conditions, outside, heights, and contact stress.