Assistant Store Manager

Boot Barn; Arlington (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Boot Barn is seeking an Assistant Store Manager in Arlington, Texas to support the Store Manager in cultivating a high-performance team environment. The successful candidate will enhance customer service, lead partner development, and ensure adherence to merchandising standards.

This role entails responsibilities such as coaching staff, maintaining inventory compliance, and executing marketing events to drive sales. A strong emphasis on teamwork and communication skills is essential to thrive in this position, alongside a commitment to upholding company values.

Qualifications

• Proven ability to lead and develop team members.
• Strong understanding of store operations and merchandising.
• High degree of professionalism in communication and teamwork.

Responsibilities

• Lead partners to foster a service & selling culture.
• Implement continuous learning and partner training plans.
• Collaborate with the Store Manager on business needs.
• Ensure compliance with markdowns and inventory management.
• Adhere to all company policies and local laws.

Skills

Customer service excellence

Team leadership

Merchandising standards

Communication skills

Business acumen

Job description

Assistant Store Manager

Reports to: Store Manager

Status: Non-Exempt

The Assistant Store Manager is an essential part of the store leadership team and is responsible for collaborating with the Store Manager to cultivate and maintain an environment that supports the Boot Barn Mission, Vision, and Values. The Assistant Store Manager plays an important role in upholding exceptional customer service, partner development and engagement, merchandising standards, store operations and attainment of store sales goals. The Assistant Store Manager will partner with the Store Manager and District Manager in pursuit of year-over-year increases and improved processes and productivity.

Essential Duties and Responsibilities

• Lead partners to foster a service & selling culture and exceed overall expectations to build long‑standing customer relationships.
• Review goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence. Lead by example, being present on the sales floor during peak business hours.
• Implement and maintain an environment of continuous learning and assist with partner training plans to improve store performance results across both operational and merchandising areas. Develop individual team members to meet various career goals within the company.
• Collaborate with the Store Manager to adapt to changing business needs and procedures; adjust store schedule as needed, implement operational directives, train operational staff on new policies and procedures, and communicate with all appropriate District, Region and Store Support Center partners as needed.
• Assess and communicate localized customers’ needs to Store Manager.
• Collaborate with the Store Manager to plan and execute successful volume driving events that involve outreach to the local community/market.
• Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs. Provide accountability for achieving individual and team goals.
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments to meet the needs of your customer along with adhering to all Company visual presentation guidelines.
• Accountable for markdown compliance and execution. Ensure product receipts are processed accurately and in a timely manner.
• Partner with Store Manager on inventory shrink plans and act as key driver of this strategy with store team.
• Maintain personal knowledge in across all product categories (western boots, work boots, denim, hats and add‑ons) and coach and train partners in these areas.
• Complete all opening and closing procedures to company standards and comply with the company’s Time and Attendance policy and procedures.
• Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
• Possess well‑developed business acumen and understands all aspects of the store’s operations.
• Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members, corporate partners and vendors. Additionally, demonstrate high level of quality work, attendance and appearance.
• Additional duties as assigned by District Manager or Store Support Center partners.