Assistant Store Manager

Boot Barn; Jackson (WY); On-site; USD 38,000 - 50,000; Full time

Job summary

A leading retail company in Jackson, Wyoming is seeking an Assistant Store Manager to join their team. The role involves overseeing daily operations, leading the staff to deliver exceptional customer service, and driving sales growth. Ideal candidates will possess strong leadership skills, business acumen, and a passion for customer engagement. You will work closely with the Store Manager to implement operational directives and develop team members to enhance store performance. This position supports the company's mission of community and collaboration.

Qualifications

• Ability to lead and motivate a team to achieve sales goals.
• Strong communication skills and professionalism.
• Experience in retail operations and customer service.

Responsibilities

• Lead partners to foster a service culture.
• Collaborate with Store Manager on store operations.
• Implement employee training and development plans.
• Drive store sales and improve processes.

Skills

Customer engagement

Leadership

Coaching

Business acumen

Job description

Summary
Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.

Assistant Store Manager

Reports to: Store Manager
Status: Non-exempt

Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community. Our vision is to offer everyone a piece of the American spirit – one handshake at a time.
The Assistant Store Manager is an essential part of the store leadership team and is responsible for collaborating with the Store Manager to cultivate and maintain an environment that supports the Boot Barn Mission, Vision, and Values. The Assistant Store Manager plays an important role in upholding exceptional customer service, partner development and engagement, merchandising standards, store operations and attainment of store sales goals. The Assistant Store Manager will partner with the Store Manager and District Manager in pursuit of year-over-year increases and improved processes and productivity.

Essential Duties And Responsibilities

• Lead partners to foster a service & selling culture and exceed overall expectations to build long‑standing customer relationships.
• Review goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence. Lead by example, being present on the sales floor during peak business hours.
• Implement and maintain an environment of continuous learning and assist with partner training plans to improve store performance results across both operational and merchandising areas. Develop individual team members to meet various career goals within the company.
• Collaborate with the Store Manager to adapt to changing business needs and procedures; adjust store schedule as needed, implement operational directives, train operational staff on new policies and procedures, and communicate with all appropriate District, Region and Store Support Center partners as needed.
• Assess and communicate localized customers’ needs to Store Manager.
• Collaborate with the Store Manager to plan and execute successful volume‑driving events that involve outreach to the local community/market.
• Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs. Provide accountability for achieving individual and team goals.
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments to meet the needs of your customer while adhering to all Company visual presentation guidelines.
• Accountable for markdown compliance and execution. Ensure product receipts are processed accurately and in a timely manner.
• Partner with Store Manager on inventory shrink plans and act as key driver of this strategy with store team.
• Maintain personal knowledge across all product categories (western boots, work boots, denim, hats and add-ons) and coach and train partners in these areas.
• Complete all opening and closing procedures to company standards and comply with the company’s Time and Attendance policy and procedures.
• Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
• Possess well‑developed business acumen and understands all aspects of the store’s operations.
• Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members, corporate partners and vendors. Additionally, demonstrate a high level of quality work, attendance and appearance.
• Additional duties as assigned by District Manager or Store Support Center partners.