Assistant Store Leader, People & Experience

Everlane; Tysons (VA); On-site; USD 41,000 - 55,000; Full time

Job summary

Everlane in Tysons, VA is seeking an Assistant Store Leader to build and mentor a high-performing team, elevate the guest experience, and embody the Everlane ethos. You will lead the in-store journey, coach colleagues, and partner with the Store Leader to execute the Path To Yes.

You thrive on hospitality, manage scheduling and payroll considerations, and champion hiring and development. Flexible availability including nights, weekends, and holidays is expected, with a focus on living our values

Qualifications

• 2+ years of leadership experience.
• Strong written and verbal communication skills.
• The ability to work closely and effectively with the rest of your store leadership team.
• Strong organization skills and are excited about the details.
• A proven track record of hiring, leading and developing effective store teams.
• A fan of Everlane, our product, and our values.

Responsibilities

• Lead the in-store customer journey and bring our service model to life while providing direction and feedback to your team.
• Cultivate talent by building and maintaining strong internal and external networks connected to your local community and store team.
• Lead the acquisition of new talent from start to finish (source talent through digital resources, manage open requisitions, screen applications, interview candidates, and execute offers).
• Create schedules to deliver a positive internal and external experience while keeping the payroll budget and current financial trends in mind.
• Seamlessly execute in-store hospitality initiatives and manage the day-of run of show.
• Own in-store service initiatives, follow up on customer feedback, and manage the styling program.

Skills

Leadership

Communication

Mentoring

Talent acquisition

Store operations

Job description

At Everlane, we believe that luxury should be as effortless as it is conscious. That’s why we partner with ethical factories, work with premium and sustainably sourced materials, and do our part to leave the industry cleaner than we found it. There's a lot more work to be done, and we're excited to be growing a team of motivated humans that are up for the challenge.

This role is responsible for building, developing, and nurturing a team that embodies the Everlane ethos and delivers best-in-­class store experience. You are most enthusiastic about the impact you have on someone’s experience – whether that be your own team or your customers. You enjoy being the host of a party, and a champion of our “Path To Yes” mentality. You are great at building relationships and fostering a friendly, warm environment for people to thrive in. You are a leader who uses the brand and customer lens to guide your decisions in an effort to support the overall store experience. You are business‑mindful and a natural problem solver who proactively addresses risks and opportunities. You enjoy improving processes and productivity to impact performance results. You are an over‑communicator and work very closely with your Store Leader. You are organized and excited about the details; you love putting the pieces of building a team together.

As an Assistant Store Leader, you:

• Foster a space where team members are continuously developed and work effectively together to meet company’s goals
• Actively asses key financial indicators to identify strengths and opportunities that advance the business
• Get the most out of your team and resources, finding ways to get work done and holding self and others accountable
• Apply lessons from different experiences to new situations and create opportunities for self and others to develop

Your day to day:

• Lead the in‑store customer journey and bring our service model to life while providing direction and feedback to your team
• Cultivate talent by building and maintaining strong internal and external networks connected to your local community and store team
• Lead the acquisition of new talent from start to finish (source talent through digital resources, manage open requisitions, screen applications, interview candidates, and execute offers)
• Create schedules to deliver a positive internal and external experience while keeping the payroll budget and current financial trends in mind
• Seamlessly execute in‑store hospitality initiatives and manage the day‑of run of show
• Own in‑store service initiatives, follow up on customer feedback, and manage the styling program

We’d love to hear from you if you have:

• 2+ years of leadership experience
• Strong written and verbal communication skills
• The ability to work closely and effectively with the rest of your store leadership team
• Strong organization skills and are excited about the details
• A proven track record of hiring, leading and developing effective store teams
• A fan of Everlane, our product, and our values

What is expected of you:

• Must bend, reach, and stretch for product, as well as lift, carry and move at least 40 pounds
• Have flexible availability that supports the needs of the business, including: nights, weekends, and holidays
• Must regularly move around all areas of the store and be accessible to customers

The Fine Print:

At Everlane, we carefully consider a wide range of compensation factors, including your background and experience. These considerations can cause your compensation to vary. The hourly pay range for this role is $30- $40 an hour.

Everlane is reacting to what retail will look like post COVID-19 so flexibility and resilience is key. Keeping a clean and organized space for everyone's health and safety will be a top priority in this role. This job summary is intended to describe the general nature and level of work leaders assigned to this job perform. It is not intended to include all duties and responsibilities but provide a baseline summary. Full details of expectations and responsibilities will be provided upon hire.