Assistant Store Leader (People) Cherry Creek - Retail - Central & Outlet

Socotra, Inc.; Columbus (OH); On-site; USD 44,083 - 57,859; Full time

Benefits offered by this job

Bonus program

401(k) plan

Employee discount

Paid Time Off

Health/Dental/Vision/Life insurance

Mental health benefits

Parental leave

Referral bonus

Job summary

SKIMS is seeking an Assistant Store Leader – People & Culture in Columbus, OH to partner with the Store Leader on people operations and customer excellence. You will lead talent acquisition, onboarding, development, and employee relations to foster a high-performing, inclusive team that delivers exceptional service.

You’ll drive scheduling, performance coaching, and learning initiatives, while maintaining compliance and store standards.

Qualifications

• Experience leading a team in a retail environment
• Strong knowledge of hiring, onboarding, and performance mgmt best practices
• Ability to build pipelines through networking and outreach
• Experience handling employee relations with confidentiality and empathy
• Understanding of customer service principles and business impact
• Knowledge of employment laws and regulations to ensure compliance

Responsibilities

• Lead a Customer Obsessed team focused on exceptional service.
• Own all talent acquisition for the store, including outreach, interviews, and hiring.
• Hire proactively and maintain a strong bench of candidates.
• Link hiring and staffing to store KPIs and customer experience.
• Own onboarding and ensure new hires are supported for success.
• Manage scheduling and labor planning to meet business demands.
• Identify training needs and build learning plans for career growth.
• Lead performance management routines with clear expectations and coaching.
• Manage employee relations with strong communication and integrity.
• Develop leadership bench and succession plans.
• Create engagement strategies recognizing wins and diversity of voices.
• Ensure compliance with SKIMS policies and labor laws.

Skills

People leadership

Hiring

Onboarding

Performance management

Employee relations

Customer service

Emotional intelligence

Inclusivity

Labor laws

Job description

Assistant Store Leader – People & Culture

SKIMS is a solutions-oriented brand creating the next‑generation of underwear, loungewear, and shapewear.

We set new standards with our game‑changing product and are a driving force within pop culture. As an Assistant Store Leader, you will work closely with the Store Leader to ensure the store is operationally sound, business results are achieved, and exceptional customer service is provided consistently.

As an Assistant Store Leader of People, you will work closely with the Store Leader to build a high‑performing, inclusive team culture and lead all people‑related responsibilities from talent acquisition and onboarding to development, performance, and employee relations.

In this role, you’ll bring strong emotional intelligence, operational focus, and a people‑first leadership style to every aspect of the day‑to‑day business in store. You inspire confidence and accountability while shaping a store culture that prioritizes growth, trust, and meaningful connection.

Responsibilities

• Lead with a Customer Obsessed mindset by building a team that is engaged, motivated, and consistently focused on delivering exceptional service to every customer. You coach Team Members to bring warmth, presence, and purpose to each interaction.
• Own all talent acquisition responsibilities for the store, including outreach, recruitment, interviews, and hiring. You actively build a diverse pipeline, seek out top talent, and ensure every candidate experience reflects SKIMS values and standards.
• Be proactive in hiring and anticipate staffing needs ahead of time and maintain a strong bench of potential candidates. You network consistently and leverage your community, resources, and industry insight to stay ahead of the curve.
• Drive results through people. You connect hiring strategies, staffing levels, and team performance directly to your store's KPIs and customer experience.
• Lead and execute the onboarding experience to ensure every new hire feels welcomed, supported, and set up for success.
• Proactively manage scheduling and labor planning to ensure the store is staffed to meet business demands while delivering on the SKIMS service promise.
• Support the learning agility of the team by identifying training needs, coaching in the moment, and building learning plans that support career growth and team development.
• Own the store’s performance management routines. You support a culture of clear expectations, feedback, and consistent coaching.
• Manage employee relations with care and objectivity. You have strong communication, confidentiality, organization, and consistent follow‑through.
• Identify strong leaders and build a bench of talent by supporting growth and succession plans. You help your team to see a future for themselves at SKIMS.
• Develop and execute engagement strategies that recognize wins, celebrate individuality, and foster team connection.
• Ensure compliance with all SKIMS policies, procedures, and relevant labor laws. You maintain high standards of integrity and consistency.
• Partner with your Store Leader and the HQ People & Culture teams on feedback, hiring tools, onboarding resources, and learning strategies that enhance store culture and team performance.
• Model inclusivity and emotional intelligence in every interaction. You inspire yourself and others by supporting a store culture that embraces different voices, perspectives, and lived experiences.

Requirements

• 2–4 years of experience in a people leadership role
• Strong knowledge of hiring, recruiting, onboarding, and performance management best practices
• Track record of proactively identify talent needs and build a strong pipeline through networking and ongoing outreach
• Experience handling employee relations with professionalism, confidentiality, and empathy
• A deep understanding of customer service principles and how people leadership impacts business outcomes
• It is important that you are knowledgeable about relevant employment laws and regulations to ensure compliance and mitigate legal risks.
• Strong leadership skills by motivating and coaching the team to achieve company and store business results
• Strong emotional intelligence and the ability to navigate interpersonal challenges with fairness and objectivity
• Ability to build trust, connect authentically with Team Members, and lead a team with confidence and care
• Passion for the SKIMS brand and an ability to embody our values and service approach in every interaction
• Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift
• Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift
• Full Time Availability Requirements: Open Availability. We value flexibility and expect you to be available to work evenings, weekends, holidays, and overtime as needed.
• Does not want to be an influencer

Benefits + Total Rewards

When you join SKIMS, you’re joining a fast‑growing company with opportunities for career development, creativity, and impact. We’re building something special, and we take care of our people along the way.

• Competitive Pay with a performance based Bonus structure
• 401(k) plan
• Generous employee discount
• Paid Time Off
• Comprehensive Health, Dental, Vision, and Life Insurance Plans
• Mental Health benefits to support your wellbeing
• Paid Parental Leave
• Employee Referral Bonus Program

SKIMS is committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome individuals from all backgrounds and experiences, believing that different voices drive creativity and innovation. Our team thrives on collaboration, mutual support, and a shared passion for excellence.

Compensation: $36.00 / hour