Assistant Store Leader (People)

SKIMS; Columbus (OH); On-site; USD 40,914 - 58,272; Full time

Benefits offered by this job

Bonus structure

401(k) plan

Employee discount

Paid time off

Health, dental, vision, and life

Mental health benefits

Parental leave

Employee referral program

Job summary

SKIMS is seeking an Assistant Store Leader – People to work with the Store Leader to keep the store operational, drive results, and deliver exceptional customer service.

As Assistant Store Leader of People, you will lead talent acquisition, onboarding, development, performance, and employee relations, building an inclusive, high-performing team culture.

Qualifications

• 2–4 years of experience in a people leadership role.
• Strong knowledge of hiring, recruiting, onboarding, and performance management best practices.
• Track record of proactively identifying talent needs and building a strong pipeline through networking and ongoing outreach.
• Experience handling employee relations with professionalism, confidentiality, and empathy.
• Deep understanding of customer service principles and how people leadership impacts business outcomes.
• Knowledge of relevant employment laws and regulations to ensure compliance and mitigate legal risks.
• Strong leadership skills by motivating and coaching the team to achieve company and store business results.
• Strong emotional intelligence and the ability to navigate interpersonal challenges with fairness and objectivity.
• Ability to build trust, connect authentically with Team Members, and lead a team with confidence and care.
• Passion for the SKIMS brand and an ability to embody our values and service approach in every interaction.
• Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift.
• Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift.
• Full‑time availability; flexibility to work evenings, weekends, holidays, and overtime as needed.

Responsibilities

• Lead with a Customer Obsessed mindset by building a team that is engaged, motivated, and consistently focused on delivering exceptional service to every customer. You coach Team Members to bring warmth, presence, and purpose to each interaction.
• Own all talent acquisition responsibilities for the store, including outreach, recruitment, interviews, and hiring. You actively build a diverse pipeline, seek out top talent, and ensure every candidate experience reflects SKIMS values and standards.
• Be proactive in hiring and anticipate staffing needs ahead of time and maintain a strong bench of potential candidates. You network consistently and leverage your community, resources, and industry insight to stay ahead of the curve.
• Drive Results through people. You connect hiring strategies, staffing levels, and team performance directly to your store's KPIs and customer experience.
• Lead and execute the onboarding experience to ensure every new hire feels welcomed, supported, and set up for success!
• Proactively manage scheduling and labor planning to ensure the store is staffed to meet business demands while delivering on the SKIMS service promise.
• Support the Learning Agility of the team by identifying training needs, coaching in the moment, and building learning plans that support career growth and team development.
• Own the store’s performance management routines. You support a culture of clear expectations, feedback, and consistent coaching.
• Manage employee relations with care and objectivity. You have strong communication, confidentiality, organization, and consistent follow-through.
• Identify strong leaders and build a bench of talent by supporting growth and succession plans. You help your team to see a future for themselves at SKIMS.
• Develop and execute engagement strategies that recognize wins, celebrate individuality, and foster team connection.
• Ensure compliance with all SKIMS policies, procedures, and relevant labor laws. You maintain high standards of integrity and consistency.
• Partner with your Store Leader and the HQ People & Culture teams on feedback, hiring tools, onboarding resources, and learning strategies that enhance store culture and team performance.
• Model inclusivity and emotional intelligence in every interaction. You inspire yourself and others by supporting a store culture that embraces different voices, perspectives, and lived experiences.

Skills

People leadership

Hiring & recruitment

Onboarding

Performance management

Employee relations

Customer service

Employment laws

Job description

Assistant Store Leader – People & Culture

SKIMS is a solutions‑oriented brand creating the next‑generation of underwear, loungewear, and shapewear. We set new standards with our game‑changing product and are a driving force within pop culture.

As an Assistant Store Leader, you will work closely with the Store Leader to ensure the store is operationally sound, business results are achieved, and exceptional customer service is provided consistently.

As an Assistant Store Leader of People, you will work closely with the Store Leader to build a high‑performing, inclusive team culture and lead all people‑related responsibilities from talent acquisition and onboarding to development, performance, and employee relations.

In this role, you’ll bring strong emotional intelligence, operational focus, and a people‑first leadership style to every aspect of the day‑to‑day business in store. You inspire confidence and accountability while shaping a store culture that prioritizes growth, trust, and meaningful connection.

Responsibilities

• Lead with a Customer Obsessed mindset by building a team that is engaged, motivated, and consistently focused on delivering exceptional service to every customer. You coach Team Members to bring warmth, presence, and purpose to each interaction.
• Own all talent acquisition responsibilities for the store, including outreach, recruitment, interviews, and hiring. You actively build a diverse pipeline, seek out top talent, and ensure every candidate experience reflects SKIMS values and standards.
• Be proactive in hiring and anticipate staffing needs ahead of time and maintain a strong bench of potential candidates. You network consistently and leverage your community, resources, and industry insight to stay ahead of the curve.
• Drive Results through people. You connect hiring strategies, staffing levels, and team performance directly to your store's KPIs and customer experience.
• Lead and execute the onboarding experience to ensure every new hire feels welcomed, supported, and set up for success!
• Proactively manage scheduling and labor planning to ensure the store is staffed to meet business demands while delivering on the SKIMS service promise.
• Support the Learning Agility of the team by identifying training needs, coaching in the moment, and building learning plans that support career growth and team development.
• Own the store’s performance management routines. You support a culture of clear expectations, feedback, and consistent coaching.
• Manage employee relations with care and objectivity. You have strong communication, confidentiality, organization, and consistent follow-through.
• Identify strong leaders and build a bench of talent by supporting growth and succession plans. You help your team to see a future for themselves at SKIMS.
• Develop and execute engagement strategies that recognize wins, celebrate individuality, and foster team connection.
• Ensure compliance with all SKIMS policies, procedures, and relevant labor laws. You maintain high standards of integrity and consistency.
• Partner with your Store Leader and the HQ People & Culture teams on feedback, hiring tools, onboarding resources, and learning strategies that enhance store culture and team performance.
• Model inclusivity and emotional intelligence in every interaction. You inspire yourself and others by supporting a store culture that embraces different voices, perspectives, and lived experiences.

Requirements

• 2–4 years of experience in a people leadership role
• Strong knowledge of hiring, recruiting, onboarding, and performance management best practices
• Track record of proactively identifying talent needs and building a strong pipeline through networking and ongoing outreach
• Experience handling employee relations with professionalism, confidentiality, and empathy
• A deep understanding of customer service principles and how people leadership impacts business outcomes
• Knowledge of relevant employment laws and regulations to ensure compliance and mitigate legal risks
• Strong leadership skills by motivating and coaching the team to achieve company and store business results
• Strong emotional intelligence and the ability to navigate interpersonal challenges with fairness and objectivity
• Ability to build trust, connect authentically with Team Members, and lead a team with confidence and care
• Passion for the SKIMS brand and an ability to embody our values and service approach in every interaction
• Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift
• Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift
• Full‑time availability; flexibility to work evenings, weekends, holidays, and overtime as needed

Benefits + Total Rewards

• Competitive pay with a performance‑based bonus structure
• 401(k) plan
• Generous employee discount
• Paid time off
• Comprehensive health, dental, vision, and life insurance plans
• Mental health benefits to support your wellbeing
• Paid parental leave
• Employee referral bonus program

SKIMS is committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome individuals from all backgrounds and experiences, believing that different voices drive creativity and innovation. Our team thrives on collaboration, mutual support, and a shared passion for excellence.

Compensation: $36.00 / hour