Assistant Store Leader-Operations (Richmond, VA)

Altar; Richmond (VA); On-site; USD 52,000 - 65,000; Full time

Job summary

Altar’d State is seeking an Assistant Store Leader of Operations to join our Richmond, VA team. You will support the Store Leader in directing daily store operations, driving guest engagement, managing expenses, and upholding brand presentation.

Your role includes coaching associates, ensuring loss prevention, and delivering best-in-class service. You will lead by example in achieving financial results, while fostering a guest-focused environment and promoting teamwork.

Qualifications

• 1 year retail management experience required or equivalent.
• Bachelor’s Degree preferred.
• Physical ability to perform tasks and lift up to 30 pounds.

Responsibilities

• Lead store operations to achieve sales goals and guest service standards.
• Direct activities to maintain loss prevention, merchandising, and inventory accuracy.
• Coach and develop associates to deliver exceptional customer experiences.
• Collaborate with district leadership on staffing, scheduling and store execution.

Skills

Retail Management

Guest Service

Team Leadership

Merchandising

Loss Prevention

Education

Bachelor’s Degree preferred

Job description

136 - Short Pump Town Center - Richmond, VAWho Are We?Altar’d State is a rapidly growing women’s fashion brand with 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world.Our Mission\"Stand Out. For Good\". At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.Position OverviewThe Assistant Store Leader of Operations leads and supports the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation, while driving both associate and guest engagement. You will provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment. Operations Leaders drive excellence through increasing sales, finding operational efficiencies, and developing top talent within their team.PeopleFosters a guest-focused team environment through driving volume and anticipating guest needsAchieves excellent guest service by role-modeling company service standardsProactively provides timely feedback to associates, rewards and recognizes performance to drive retentionHolds self and associates accountable for achievement of financial results and performance standardsManages conflict and coaches by applying company’s recommended processes, standards and guidelinesEmpowers and involves associates in decision-making processesReceives feedback and fosters dialog around solutionsDevelops associates through an individualized approach by matching talent with tasks, delegating, and challenging on resultsFosters team commitment through support, relationship building, and recognizing individual contributionsLeads by managing through change and adversityMakes recommendations on hiring, promotions, and terminations of team members based on performanceProcessConsistently meets or exceeds store and individual goals and contributes to the store’s overall goals.Engages our guests and make their shopping experience exceptional!Co-Leads floor sets/refresh managementMakes recommendations on hiring, promotions, and terminations of team members based on performanceManages and oversee schedulingManages back of house organizationManages shipment and product prep process (steaming, hanging etc.)Plans and manages merchandise markdown processManages supply orders, maintenance & cleaningManages Inventory/DamagesAudits and manage banking & loss prevention systemsTrains new associates on operational processesCo-manages payroll and responsible for store’s financial performanceResponsible for decisions regarding store operations and planningControls workflow through successful planning and delegationExecutes task directives within designated time framesCompletes opening/closing proceduresAdheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assetsCommunicates effectively with executive team.Must be able to lift & carry heavy boxes (up to 30 lbs)PresentationUtilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize salesInterprets Home Office communication through Store Leader / District Leader partnershipPartners with the Visual District Leader and Visual Assistant Store Leader to oversee and manage the roll-out of floorsets, window sets, fixture placement and overall visual environment.Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with teamCommunicates performance observations and offers feedback to the District LeaderQualifications1 year Retail ManagementBachelor’s Degree preferredPhysical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:#73 in Fortune 100 Best Companies to Work For 2023#4 in Fortune Best Workplaces in Retail 2022#93 in Best Workplaces for Millennials 2023#34 in Fortune Best Workplaces for Women 2022