Assistant Store Leader- Guest Experience (Coconut Point)

Altar; Estero (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Altar’d State in Estero, FL, seeks a Guest Engagement Assistant Store Leader to hire, train, and develop a diverse team that delivers authentic guest interactions. You will drive sales and meet guest-experience goals while upholding brand standards across the floor.

As part of Stand Out For Good, you will manage Mission Monday initiatives, maintain store presentation, and coach associates to achieve store and company objectives.

Qualifications

• Experience leading hospitality teams with focus on guest experience.
• Proven ability to drive sales and manage store performance.
• Strong communication and relationship-building skills.

Responsibilities

• Cultivates a guest-focused environment by driving volume and anticipating guest needs.
• Models excellent service standards and coaches associates to deliver exceptional guest experiences.
• Recruit, train and develop a team to achieve goals and store metrics.
• Manage Mission Monday campaign to positively impact the community.
• Ensure store cleanliness and a welcoming atmosphere.

Skills

Communication skills

Hospitality leadership

Revenue growth

Team development

Attention to detail

Customer service

Education

Bachelor’s Degree preferred

Retail or Hospitality Management experience

Job description

199 - Coconut Pointe - Estero, FLAbout UsWe are a fast-growing, founder-led retail company with five dynamic and expanding brands. Our mission is simple yet powerful: to give back to our communities and make the world a better place. With operations in 37 states (and growing), we are driven by purpose, powered by entrepreneurial spirit, and committed to delivering an outstanding experience for our guests and associates.Our Mission\"Stand Out. For Good\". Those four words are more than just our motto; they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.The OpportunityThe Guest Engagement Assistant Store Leader is empowered to do whatever it takes to create an exceptional and inspiring guest experience in their store. They are responsible for hiring, training, and developing a diverse, passionate team that creates authentic relationships with guests in every interaction. Their demeanor, presence, and passion for the guest experience must be evident and inspiring to the entire team. They drive sales and positive measurable results through their excellence in sales floor leadership and by meeting and exceeding all goals associated with the guest experience.Key Responsibilities:Cultivates a guest-focused environment by driving volume and anticipating guest needsModels excellent service standards and coaches associates to deliver exceptional guest experiencesRecruit, train and develop a team to achieve individual, store, and company goalsFoster team commitment through support, relationship building, and recognizing individual contributionsManages the Mission Monday campaign to positively impact your community to enhance people’s livesHolds self and the team accountable for achievement of P&L results and statistical standardsProvides timely feedback, recognition, and rewards to associates, driving retention and performanceQualifications:Strong communication skills with an outgoing personality and willingness to engage with guestsProven record as a successful hospitality leader with a high degree of knowledge in all aspects of leadership including financial results, guest satisfaction and employee relations aspects of the roleThe ability to maintain a beautiful environment using a keen eye for detail, ensuring a pleasing experience and inviting atmosphereA genuine desire to make a positive impact on the community and contribute to meaningful causesCreative and entrepreneurial thinking with the ability to react instinctively to implementing revenue driven ideas and opportunitiesA well-groomed and stylish appearance is essential, reflecting both personal pride and a commitment to delivering a world-class guest experience at Stand Out For Good Inc.Ability to work a varied schedule with a minimum of 40 hours a week including holidays, nights and weekends1 year Retail or Hospitality ManagementBachelor’s Degree preferredPhysical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and/or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on locationMust be able to lift and carry 30 pounds regularly without assistanceWhy Altar’d State?We’re a company where people come to grow. You’ll be challenged, supported, and inspired every day – all while helping to build something meaningful. If you’re ready to roll up your sleeves and make an impact in a company that believes in doing well by doing good, we’d love to meet you!Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:#73 in Fortune 100 Best Companies to Work For 2023#4 in Fortune Best Workplaces in Retail 2022#93 in Best Workplaces for Millennials 2023#34 in Fortune Best Workplaces for Women 2022