Assistant Store Leader - Guest Experience

Altar'd State

Winston-Salem (NC)

On-site

USD 42,000 - 54,000

Full time

3 days ago

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Job summary

Altar’d State is seeking an Assistant Store Leader of Guest Engagement to support the Store Leader in delivering exceptional guest service, achieving sales goals, and maintaining a pristine store environment. You will lead by example, coach teams, and drive engagement to foster strong guest relationships.

You will develop associates, participate in staffing decisions, and ensure loss prevention and payroll controls are executed while upholding the brand standards across the store.

Qualifications

1 year retail management experience.
Bachelor's Degree preferred.
Must be able to lift and carry up to 30 pounds regularly.

Responsibilities

Direct activities to achieve store goals including guest service, sales objectives, operating expenses, and loss prevention.
Lead and support Store Leader, drive associate and guest engagement, provide exceptional service through relationship building and product knowledge.
Coach and develop associates, manage onboarding, and participate in hiring/promotions decisions.
Oversee floor leadership, payroll co-management, and store operations planning.
Maintain brand standards, weekly reporting, and visual merchandising excellence.
Ensure guest experiences are consistently exceptional, including fitting room and styling services.

Skills

Retail management

Education

Bachelor's degree preferred

Job description

Altar’d State is a rapidly growing women’s fashion brand with 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world.

Our Mission

"Stand Out. For Good". At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

Position Overview

The Assistant Store Leader of Guest Engagement leads and supports the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation, while driving both associate and guest engagement. You will provide guests with exceptional service, through relationship building, product knowledge, and presenting a clean, well-maintained store environment. Guest Engagement Leaders drive excellence and provide leadership in all aspects of the store with a special focus on development of associates and the guest experience.

People

Fosters a guest-focused team environment through driving volume and anticipating guest needs
Achieves excellent guest service by role-modeling company service standards
Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention
Holds self and associates accountable for achievement of financial results and performance standards
Manages conflict and coaches by applying company’s recommended processes, standards and guidelines
Empowers and involves associates in decision‑making processes
Receives feedback and fosters dialog around solutions
Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results
Fosters team commitment through support, relationship building, and recognizing individual contributions
Leads by managing through change and adversity
Makes recommendations on hiring, promotions, and terminations of team members based on performance
Co-conducts and facilitates sales associate and keyholder training

Process

Engages our guests and make their shopping experience exceptional
Makes recommendations on hiring, promotions, and terminations of team members based on performance
Coaches to Guest Engagement expectations
Manages Mission Monday partnership and events
"Butterfly" (manager on duty) – on the floor at all times with zones covered at all times
Ensures the fitting room experience is exceptional – outfitting and styling
Manages product communication and all product information posted
Manages and executes building guest book / logs
Leads new associate on‑boarding
Co‑leads floor set and refresh strategy
Co‑manages payroll and store’s financial performance
Makes decisions regarding store operations and planning
Controls workflow through successful planning and delegation
Executes task directives within designated time frames
Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets
Communicates effectively with executive team
Must be able to lift and carry heavy boxes (up to 30 lbs.)

Presentation

Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales
Co‑manages the implementation and/or delegation of all weekly operational and visual objectives
Leads associate education on all associate training to ensure consistency in visual excellence
Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team
Effectively communicates merchandise performance observations and offer feedback to the Store Leadership Team

Qualifications

1 year Retail Management
Bachelor’s Degree preferred
Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition: