Assistant Store Leader, Design & Trade

Crate and Barrel; Richmond, Northern (MO, KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Crate and Barrel seeks an Assistant Store Leader – Design & Trade to drive growth through strong leadership, exceptional client experiences, and elevated design services. You will oversee design services and trade operations, developing strategies and leading a designer team to deliver timely, brand-consistent experiences.

The role includes coaching, onboarding, KPI analysis, and collaboration with the Store Leader to meet sales goals while ensuring outstanding service and operational excellence

Qualifications

• 2+ years customer service or retail leadership experience.
• Experience with design services and clienteling initiatives.
• Strong communication and interpersonal skills.
• Ability to lead and coach a designer team.
• Flexibility to work a full-time schedule including nights and weekends.

Responsibilities

• In collaboration with the Store Leader, manage workload and execute store plans.
• Align store goals with company mission and initiatives.
• Establish and communicate key metrics across the store, including sales, operations, and training.
• Analyze reporting daily, weekly, monthly and quarterly to inform sales and budget decisions.
• Promote and drive sales while serving as Leader on Duty (LOD).
• Communicate with the management team on customer feedback and training needs.
• Coach and develop associates to encourage growth and bench strength.
• Ensure gracious, quick, and consistent service to customers.
• Other duties as assigned.

Skills

Leadership

Customer service

Design services

Clienteling

Team development

KPI analysis

Sales performance

Tools

Microsoft Office

Google applications

POS systems

Job description

The Assistant Store Leader – Design & Trade drives business growth through strong leadership, exceptional client experiences, and elevated design services. In this role, you will oversee the design services and trade business, developing strategies and clienteling initiatives that drive sales, customer acquisition, and retention. You’ll hire, train, and develop a high-performing designer team through comprehensive onboarding, talent development, and performance coaching, fostering a culture of excellence and continuous improvement. By analyzing KPIs, you’ll identify opportunities to enhance sales and service performance while ensuring timely, SLA-driven design deliverables and an elevated, consistent brand experience for every client.

A day in the life as an Assistant Store Leader, Design & Trade...

• In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.
• Align with the management team on store business goals as well as the company mission, goals and initiatives to all store associates.
• Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
• Analyze reporting daily, weekly, monthly and quarterly and prepare information relating to and/or affecting sales, productivity and budget to communicate to the area, region or national levels.
• Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD).
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.
• Collaborate with direct reports promote the customer experience and a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
• Other duties as assigned.

What you'll bring to the table...

• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem solving skills
• Strong delegation skills in support of execution and driving results
• Proven ability to build a culture focused on success and teamwork
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.

We'd love to hear from you if you have…

• 2+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends