Assistant Store Leader - Design & Service

Serena & Lily; Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

401k plan

Health benefits

Paid time off

Paid holidays

Life insurance

Job summary

Serena & Lily in Chicago, IL is seeking an Assistant Store Leader to join the leadership team at our storefront. This role supports store leadership to maximize sales and profitability through effective merchandising, inventory control, expense management and exceptional client service.

You will train and coach staff, maintain brand expression, assist in daily operations, and participate in designer outreach to grow the client base.

Qualifications

• 1-3 years of retail leadership experience; interiors/home furnishings preferred.
• Architecture or design experience preferred.
• Ability to work in a team environment.
• Strong sense of personal style.
• Proven ability to lead and inspire teams to excellence.
• Proven ability to deliver excellent client service and lead best practices.
• Microsoft Windows proficiency, especially Word and Excel.

Responsibilities

• Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos.
• Ensure Brand Expression is conveyed appropriately at all times.
• Provide outstanding client service in a warm, friendly environment with product knowledge.
• Master and teach product knowledge and brand design inspiration.
• Create a warm, on-brand client experience.
• Provide relevant design advice, product knowledge and product recommendations.
• Follow up on orders, order flow, receipt of goods, transfers and troubleshoot issues.
• Manage associates in conjunction with the Store Leader in daily aspect of driving sales and running the business.
• Assist store leadership in daily store operations, including opening, closing, banking, inventory receipt and transfers.
• Contribute to growing the client base, including designer outreach.
• Assist in leadership of merchandise stock levels, signage, and visual presentations.
• Maintain visual standards of the store, per home office directive.
• Coach, counsel and continually develop staff; assist with terminations.
• Any other responsibilities as assigned by Leadership.

Skills

Retail leadership

Design experience

Style sensibility

Leadership

Customer service

MS Office

Self-starter

Teamwork

Job description

Serena & Lily in Chicago, IL is seeking an Assistant Store Leader to join the leadership team at our storefront. This role supports store leadership to maximize sales and profitability through effective merchandising, inventory control, expense management and exceptional client service.

You will train and coach staff, maintain brand expression, assist in daily operations, and participate in designer outreach to grow the client base.