Assistant Store Leader

Gregorys Coffee - GC05 - 31st & Sixth Ave; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Team building exercises

Leadership development

Internal growth opportunities

Job summary

A leading coffee retailer in New York seeks an Assistant Store Leader to lead a team in providing exceptional coffee and customer service. You will oversee operations, ensure adherence to financial and quality standards, and foster a positive work environment. The role offers opportunities for personal and professional growth while being part of a vibrant coffee culture. Applicants should be energetic and passionate about coffee and hospitality.

Qualifications

• Passion for specialty coffee and hospitality.
• Ability to create a warm and inclusive environment.
• Experience in training and developing team members.
• Strong understanding of customer service principles.

Responsibilities

• Lead and develop the store team.
• Ensure excellent standards for coffee and food.
• Oversee cash handling and financial performance.
• Conduct quality checks for products and cleanliness.

Skills

Motivation

Team Leadership

Customer Service

Training & Development

Coffee Knowledge

Job description

Gregorys Coffee Assistant Store Leader

We are looking for highly motivated and energetic individuals who share our passion for specialty coffee and hospitality.

As Assistant Store Leader, you will be empowered to take a hands‑on approach to learning how to lead a team and drive the business with direct support from your District Leader.

Key Responsibilities

As an Assistant Store Leader, you will be a brand ambassador and beacon of culture for both your team and your customers. Your responsibilities will include, but are not limited to, the below key areas.

People Development

• Create a warm and inclusive environment for your team and your customers
• Work alongside your team to prepare specialty coffee and espresso beverages, including latte art (we’ll teach you!)
• Train new team members while validating their ability to confidently uphold brand standards
• Provide ongoing education and development for all team members, to ensure excellent standards for coffee, food, and customer service are consistently upheld
• Adhere to local and state labor laws

Operations Standards

• Oversee the store’s coffee & beverage program by conducting quality checks and providing continuous team education to ensure brand standards are consistently executed
• Oversee the store’s food program–including fresh baked pastries, hot sandwiches, and grab & go–by conducting quality checks and providing continuous team education to ensure brand standards are consistently executed
• Oversee the store’s food safety and cleanliness protocols, ensuring compliance with the Department of Health
• Oversee all cash handling policies, including making deposits
• Role model excellent customer service to build a community of Gregulars within your store

Financial Performance

• Learn to manage inventory metrics (COGS) (weekly basis)
• Learn to manage labor metrics and to write strategic schedules
• Make regular bank deposits according to company policy
• Learn to manage turnover metrics by creating a positive employee experience
• Learn to grow the business by creating store action plans to build sales and customer foot traffic
• Learn to create and execute store action plans to continuously improve while solving problems

The Gregorys Coffee culture includes but is not limited to:

• Team building exercises and leadership development
• Latte Art “Throw Downs” (spirited competitions)
• Movie nights
• Cuppers Challenge (a “cupping” challenge–not sure what a cupping is? We’ll teach you!)
• Internal growth opportunities and mentorship

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