Assistant Store Director

Broken English Jewelry; Santa Monica (CA); On-site; USD 68,000 - 90,000; Full time

Job summary

Broken English Jewelry in Santa Monica's Brentwood Country Mart seeks a full-time Assistant Store Director to lead daily operations and drive luxury sales. The candidate will manage inventory, staff, client relationships, and store standards while partnering with the Store Director to exceed targets.

Experience in high-end jewelry and a solid client book are essential; flexibility to work weekends and evenings is required.

Qualifications

• High School diploma or GED equivalent.
• Minimum 5 years of luxury retail store experience or relevant customer related experience; management experience is a plus but not required.
• Working knowledge of Lightspeed POS inventory management software and Shopify.
• Proven track record in sales generation, managing the achievement of commercial results.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• Strong sales floor experience and a proven track record.
• Enjoy connecting with customers, staff, and corporate personnel, and demonstrate an enthusiastic and positive attitude.
• Knowledge and understanding of merchandise features, fitting techniques, and fashion trends.
• Communicate effectively, both verbally and in writing.
• Be a clear thinker, analyze and resolve problems exercising good judgment.
• Demonstrates a willingness to take on new tasks with a general attitude that no task is too small, impossible, or cannot be improved.

Responsibilities

• Assist with store operational tasks including inventory, cash protection, loss prevention, and overhead and supply costs.
• Partner with Store Director in screening resumes and vetting potential new hires; ensure proper staffing.
• Maintain communication with main office and upper management.
• Step in and act as manager when needed; provide day-to-day support to Store Director.
• Develop strategies to maximize performance through product refresh, visual merchandising, and client development training.
• Support store-wide sales targets and contribute to sales growth.

Skills

Luxury retail sales

Client book management

Customer service

Leadership potential

Communication

Education

High School diploma or GED

4 years retail experience (LA/NYC preferred)

Tools

Lightspeed POS

Shopify

Job description

Broken English Jewelry is seeking a full-time Assistant Store Director to join our team at our beautiful store in Santa Monica at the Brentwood Country Mart!

Our luxury jewelry boutique is one of the leading retailers of jewelry. We are looking for someone with superior customer service skills, an established client book, exceptional sales experience selling luxury products, computer skills, and most importantly a team player.

OBJECTIVE

The ideal candidate is energetic and enthusiastic, willing to engage customers with a sales-minded attitude, displays pride in our stores through strong work ethics, organizational skills, and cleanliness. This candidate also possesses strong management and judgement, is a self-starter with fine customer service, and a great attention to detail. They will have an established client book, extensive high-end sales experience, and is a team player.

ASSISTANT STORE DIRECTOR OVERVIEW

Operations

• Assist with store operational tasks which include but are not limited to; inventory, cash protection, loss prevention, and overheard and supply costs.


• Partner with Store Director in screening resumes, reaching out, and vetting potential new hires as well as making sure the store is always staffed properly.


• Assist to maintain solid communication and feedback with the main office and upper management.


• Comfortable stepping in and acting as manager when needed.


• Provide day-to-day support to Store Director.

Sales and Revenue Growth

• Assist in developing strategies to maximize performance by keeping the store fresh with product, visual merchandising, and client development training.


• Assist the Store Director in the efforts to accomplish and exceed store wide sales targets.


• Assist the efforts of the store and all associates at the location while contributing to store sales.


• Retaining and building upon existing client relationships, as well as actively seeking new client relationships.

Staff Management

• Assist in the training, coaching, and retainment of retail staff.


• Assist sales associates with customer interactions to elevate the level of customer services and work with Store Director to teach associates how to properly engage with customers.


• Maintain teamwork and uphold a safe, supportive, positive, productive, and inclusive environment.


• Lead with honestly, transparency, and a collaborative mindset.


• Possess a complete understanding of Store Director position to ensure proper assistance and collaborative flow.

Customer Service

• Demonstrate excellent product knowledge and delivering said knowledge to staff to ensure excellent client


• experience.


• Display best in class customer service techniques, clienteling standards, and sales interactions.


• Assist with structuring clienteling framework for self and staff to meet store goals.


• Extensive knowledge and understanding of Fine Jewelry and all the materials, techniques, and fabrications.

Quality and Inventory Control

• Reporting to Inventory Coordinator about day-to-day inventory needs, discrepancies, loss, and damage in a timely manner.


• Participate in monthly inventory counts and work with Store Director to make sure they are completed by deadline, keeping Inventory Coordinator updated on completion, delays, etc.


• Assist in day-to-day quality control of all merchandise, making sure all items are kept in pristine selling condition.


• Maintain active knowledge of store inventory while keeping things organized and knowing what all equipment is for and where it is located.


• Assist with organizing supplies, restocking, and taking care of any necessary repairs in a timely manner.


• Ensure the interior and exterior of the store is kept in pristine condition and making sure the store, office, and storage facilities are properly stocked, maintained, and clean always.

PROFESSIONAL QUALIFICATIONS

• High School diploma or GED equivalent


• Minimum of 5 years of luxury retail store experience or relevant customer related experience; management experience is a plus but not required.


• Working knowledge of Lightspeed POS inventory management software and Shopify.


• Proven track record in sales generation, managing the achievement of commercial results.


• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.


• Proven ability to develop new opportunities and maintain client relationships while ensuring brand


• recognition and penetration in market.


• Strong sales floor experience and a proven track record.


• Enjoy connecting with customers, staff, and corporate personnel, and demonstrate an enthusiastic and positive attitude.


• Knowledge and understanding of merchandise features, fitting techniques, and fashion trends.


• Communicate effectively, both verbally and in writing.


• Be a clear thinker, analyze and resolve problems exercising good judgment.


• Demonstrates a willingness to take on new tasks with a general attitude that no task is too small, impossible, or cannot be improved.

Qualifications:

• High School diploma or GED equivalent


• Four years retail experience - LA/NYC preferred


• Must be over the age of 18 years of age


• Communicate effectively, both verbally and in writing


• Be a clear thinker, analyze and resolve problems exercising good judgment


• Display enthusiasm towards sales and customer service


• Strong attention to detail

Preferred Experience:

• Previous sales experience selling luxury products; client book is a plus


• Experience working in the jewelry industry


• Knowledge and understanding of merchandise features, fitting techniques, and fashion trends


• Drive to meet and exceed performance expectations


• Enjoy connecting with customers, staff, and corporate personnel, demonstrating an enthusiastic and positive attitude


• Providing the highest customer service standards while maintaining a professional demeanor and personal presentation at all times

Physical Demands:

• Ability to sit, stand or walk for extended periods of time


• Ability to lift, unpack, carry and move supplies up to 50 pounds


• Ability to work evenings, holidays, and weekends as required


• Retail store environment


• Constant interaction with staff and customers


• Must be available to work weekends

Additional Duties:

Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.