Assistant Store Director

Herbology Cannabis Co.; Palo Alto (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

Piazza’s is seeking an experienced Assistant Store Director to support the Store Director in driving sales, ensuring exceptional customer service, and leading daily operations in a fast-paced grocery environment.

The role emphasizes accountability, perishable department leadership, and people-focused management to deliver quality products and strong results.

Qualifications

• 5+ years of grocery retail management experience required.
• Experience leading department managers or store leadership roles preferred.
• Strong knowledge of perishable department operations and food safety standards.
• Strong leadership, communication, and organizational skills.
• Working knowledge of retail financials, merchandising, and operations.
• Ability to multi-task in a fast-paced environment.
• Knowledge of California labor laws preferred.

Responsibilities

• Drive store performance by achieving sales, profit and expense targets.
• Lead store operations with adherence to company standards and perishable oversight.
• Ensure customer experience is exceptional with fresh, high-quality products.
• Develop and coach department managers and associates.
• Support hiring, onboarding, training and performance management.
• Support labor planning and compliance with regulations.

Skills

Grocery retail management

Leadership

People development

Customer service

Labor management

Budgeting & operations

California labor laws

Job description

About The Role

We are seeking an experienced and results-driven Assistant Store Director (ASD) to support the Store Director in leading daily store operations. This role plays a critical part in driving sales performance, delivering an exceptional customer experience, and developing high-performing teams in a fast-paced grocery retail environment.

Assistant Store Director (ASD)

About The Role

We are seeking an experienced and results-driven Assistant Store Director (ASD) to support the Store Director in leading daily store operations. This role plays a critical part in driving sales performance, delivering an exceptional customer experience, and developing high-performing teams in a fast-paced grocery retail environment.

The ASD functions as the Store Director in their absence and is expected to lead with accountability, operational excellence, and a strong people-first approach, including strong oversight of perishable departments.

Key Responsibilities

Drive Store Performance

• Support achievement of sales, profit, and expense targets
• Monitor key performance indicators (KPIs) and implement action plans
• Execute company merchandising, pricing, and promotional programs
• Ensure strong in-stock conditions and product presentation across all departments, with focused attention on perishable categories (produce, meat, seafood, deli, kitchen, bakery)

Lead Store Operations

• Oversee day-to-day operations, ensuring execution of company standards
• Ensure perishable departments meet all quality, freshness, rotation (FIFO), and shrink control standards
• Maintain a clean, organized, and food-safe store environment
• Manage inventory, shrink, and loss prevention initiatives

Customer Experience

• Model and promote outstanding customer service at all times
• Ensure fresh, high-quality products are consistently available, especially in perishable areas
• Address and resolve customer concerns promptly and professionally

People Leadership & Development

• Supervise, coach, and develop department managers and store associates
• Provide leadership and support to perishable department managers to drive sales, margin, and execution
• Support hiring, onboarding, training, and performance management
• Foster an inclusive, team-oriented, and accountability-driven culture

Labor Management & Compliance

• Assist with scheduling and labor planning to meet operational needs and budgets
• Ensure compliance with all California labor laws, company policies, and union requirements (if applicable)
• Maintain strict adherence to food safety, sanitation, and health department regulations, particularly in perishable departments

Store Leadership

• Act as Store Director in their absence
• Lead store initiatives, seasonal programs, and company rollouts
• Support community engagement and store-level events

Qualifications

• 5+ years of grocery retail management experience required
• Previous department manager, assistant manager, or store leadership experience preferred
• Strong knowledge of perishable department operations (produce, meat, seafood, deli, bakery), including merchandising, shrink control, and food safety standards
• Strong leadership, communication, and organizational skills
• Working knowledge of retail financials, merchandising, and operations
• Ability to multi-task and lead in a fast-paced environment
• Knowledge of California labor laws preferred

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 50 lbs.
• Ability to work flexible schedules, including evenings, weekends, and holidays

Why Join Us?

At Piazza’s, we are committed to creating a workplace where associates feel valued, supported, and empowered to grow. Join a team that is passionate about serving our community and delivering quality products with exceptional service.