Assistant Station Manager

Chevron Stations; Westwood (KY); On-site; USD 42,000 - 66,000; Full time

Job summary

Chevron Stations Inc (CSI) is seeking a proactive Store Operations professional to assist the Station Manager in daily retail duties, oversee station operations and staff in the Manager’s absence, and provide direction and coaching to team members during shifts.

You will uphold CSI safety, security, and quality guidelines, ensure wage and hour compliance, oversee cash handling and loss prevention, maintain courteous customer service, and demonstrate reliable attendance while keeping a

Qualifications

• Strong customer service and leadership abilities.
• Ability to supervise staff and ensure safety compliance.
• Experience with cash handling and loss prevention procedures.

Responsibilities

• Assist Station Manager in day-to-day operations of the retail facility.
• Maintain oversight of station operations and staff in the Station Manager’s absence.
• Provide work direction, motivation and coaching to staff during shifts to ensure tasks are completed according to CSI guidelines.
• Support safety, security, quality guidelines and CSI policies, and respond to incidents as needed.
• Ensure wage & hour compliance across station staff.
• Support CSI’s cash/money handling and accountability processes.
• Promote safety and loss prevention practices and model safe behaviors.
• Maintain courteous, professional contact with customers, staff, vendors and the community.
• Ensure reliable and predictable attendance.
• Perform all duties of Customer Service Representative as needed.
• Store Operations: provide direction to staff during shifts to cover operations; assist with inventory management; coordinate with other stations; conduct mini-audits; manage cash handling and transactions; operate and maintain food service equipment; inform management of issues; ensure safety standards; use store software for daily tasks; report to Station Manager in absence.

Skills

Customer service

Leadership

Safety compliance

Cash handling

Attendance reliability

Tools

Cash registers

Electronic safe

POS systems

Job description

Excited to grow your career?

At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus.

People First, Excellence Always

Job Expectations:

• Assist Station Manager in the day-to-day operations of the retail facility.

• Maintain oversight of station operations and staff in the Station Manager’s absence.

• Provide work direction, motivation and coaching to staff during shifts to ensure assigned tasks are completed in accordance with CSI’s guidelines and expectations.

• Support and adhere to execution of established safety, security, quality guidelines, as well as all other CSI policies, procedures, practices, and programs. Respond to accidents or incidents in a professional and timely manner, including escalating to Station Manager or Business Consultant as appropriate.

• Understand the importance of and ensure all station employees comply with company wage & hour requirements.

• Support and adhere to CSI’s cash/money handling and accountability processes.

• Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process. Role-model safe behaviors.

• Maintain courteous, professional contact with co-workers, customers, vendors and community at large.

• Reliable and predictable attendance.

• Perform all duties of Customer Service Representative (CSR) as needed.

Principal duties include but are not limited to:

Store Operations

• Provide work direction to staff during shifts to ensure station operations are covered including, but not limited to customer service, stocking, cleaning, and food-service.

• Assist with product inventory management. This includes but is not limited to:

• Coordinate with other stations to limit out-of-stocks in station across the zone.

• Follow CSI guidance to ensure correct volume and products in stores. Conduct mini-audits, as requested, to ensure accurate stock levels.

• Support and adhere to CSI’s cash/money handling and accountability processes; comply with Loss Prevention processes; effectively utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, and credit card, etc.) to efficiently process customer transactions. Provide assistance/training to CSRs as needed.

• Use, operate, clean, and maintain cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.). Provide assistance to CSRs as needed

• Inform Station Manager of any issues or concerns that might affect the store’s customer service, safety record, profitability, or adherence to any Company’s Policies and Procedures.

• Ensure self, station personnel and contractors on shift comply with CSI’s safety standards; use appropriate personal protective equipment as required.

• Use various computer programs to support daily operations of the store. Complete daily/weekly administrative tasks regarding retail & gas sales, compliance, daily paperwork, deliveries, invoice processing, etc.

• In the absence of Station Manager, keep Business Consultant informed of station operations