Assistant Spa / Retail Manager

Ballast Wax; Naperville (IL); On-site; USD 25,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Medical insurance

401(k) with employer match

Job summary

Ballast Wax is seeking an Assistant Center Manager for our Naperville center. This in-person, full-time role supports daily operations, drives guest satisfaction, and leads a team to deliver top-tier service.

You will earn a base of $18.50/hour plus sales commissions and monthly bonuses, with total pay typically ranging from $26-39/hour. Growth opportunities include path to Center Manager and beyond.

Qualifications

• 1+ year in retail and customer service; 3-5 years preferred for top earnings.
• Leadership: confident, encouraging, detail-oriented, with excellent communication skills.
• Scheduling: able to work one weekend shift and flexible weekday hours.

Responsibilities

• Assist center manager with daily operations and team performance.
• Ensure guest satisfaction and supervise front-line staff.
• Support onboarding and ongoing coaching.

Skills

Leadership

Customer service

Scheduling

Communication

Retail

Job description

Assistant Center Manager - European Wax Center

Schedule: In Person | Full Time (30-35 Hours / Week)

Compensation: Base pay + Monthly performance bonuses = Total earning potential of $26-39/hour

Are you passionate about the beauty and wellness industry? Ready to take your leadership to the next level?

At European Wax Center, we're not just in the beauty business-we're in the confidence business. Join us as an Assistant Center Manager and play vital role in supporting the center's daily operations and enhancing team performance & customer satisfaction. Whether you're new to the industry or bringing years of customer service expertise, this is a place where you'll grow, thrive, and be recognized.

What We Offer

What You Can Expect to Earn:

We're all about setting clear, achievable goals-and rewarding our team when they meet them. Here's what our compensation package looks like:

Base Pay:

$18.50 / hour

Individual Compensation Potential:

• Sales Commissions: Earn $8-$12/hr extra with Wax Pass sales
• Performance Bonuses: Up to $90 per pay period

Team Performance Compensation Potential: earn up to $600 in monthly center performance bonus

Average Total Pay:

• $26-$31/hr: Entry-level or early career in retail/management
• $30-$39/hr: 1-3 years' experience with a proven sales track record

Growth & Support:

• Ongoing training, mentorship, and career path to Center Manager, Senior Center Manager, and beyond
• 30-60-90 day structured onboarding to set you up for success

Work-Life Balance & Benefits:

• Flexible scheduling with consistent shifts
• Paid Time Off
• Medical insurance (55% employer contribution)
• 401(k) with employer match

What We're Looking For

We want individuals who are natural leaders, motivators, and team players. Here's what will set you apart:

• Experience: 1+ year in retail & customer service (3-5 years preferred for top earnings along with prior leadership experience)
• Leadership Style: Confident, encouraging, and detail-oriented with excellent communication skills
• Scheduling: Able to work one weekend shift (not both) and flexible weekday hours
• Mindset: Positive, proactive, and passionate about personal and team growth
• Commute: Reliable transportation and ability to respond to in-center needs as they arise

Why Join Us

We're not just another beauty brand. We're a fast-growing team under new ownership with a clear vision: to help you grow while delivering top-tier guest experiences. Whether you're early in your retail journey or a seasoned pro, you'll have the tools and support to succeed.

We value initiative, innovation, and authentic leadership. We want leaders who empower their teams, take pride in their performance, and genuinely enjoy helping people feel their best.

About Us

At European Wax Center, we don't just provide waxing services-we create confidence-boosting experiences. We focus on skincare education, consistent guest care, and a supportive community known as STRUT.

Legal and EEO

This role is offered by Ballast Wax Services, LLC, an independent franchisee of European Wax Center. As an equal opportunity employer, we value diversity and do not discriminate based on any protected status.

For more information: www.waxcenter.com/careers