ASSISTANT SPA MANAGER - WINSTON SALEM

Hand & Stone Franchise Corp; Winston-Salem (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Training & development

Employee discounts

Opportunity for advancement

Bonuses

Job summary

Hand & Stone Massage and Facial Spa – WINSTON SALEM is seeking a high-energy General Manager in Training to lead the front desk, drive membership sales, and develop a strong team.

You will coach staff on conversions, manage daily operations, and align performance with growth goals across a fast-paced spa environment. Compensation blends hourly pay with commissions and bonuses, with opportunities for advancement within a multi-unit organization.

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.
• High level of accountability and a solutions-oriented mindset.
• Comfortable in a fast-paced, goal-driven environment.
• Flexible availability including nights, weekends, and holidays.
• Experience with booking systems (Zenoti or similar) a plus.

Responsibilities

• Drive Sales Performance: Achieve/exceed membership, retail, gift card, and service sales goals; coach on conversion and sales behaviors; promote services, upgrades, and current offers; support call handling and booking conversion.
• Lead the Front Desk: Own daily front desk operations, guest flow, and performance; lead and support the front desk team to meet sales and service goals; drive membership conversion and guest experience; ensure high standard of client interactions.
• Support the Spa Leadership Team: Assist the General Manager with daily operations; train/onboard front desk staff; support reporting, cash handling, and front desk systems; maintain consistency and momentum in daily operations.

Skills

Leadership

Sales / Customer Service

Team leadership / coaching

Communication

Accountability

Adaptability / fast-paced environment

Booking systems (Zenoti)

Tools

Zenoti

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa – WINSTON SALEM (310 S Stratford Rd #110, Winston-Salem, NC 27103) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team.

Drive Sales Performance

• Achieve and exceed membership, retail, gift card, and service sales goals
• Actively coach the team on conversion and sales behaviors
• Promote services, upgrades, and current offers with confidence and consistency
• Support strong performance in call handling and booking conversion

Lead the Front Desk

• Own daily front desk operations, guest flow, and overall performance
• Lead, coach, and support the front desk team to consistently meet sales and service goals
• Drive accountability around membership conversion, booking efficiency, and guest experience
• Ensure a high standard of execution across all client interactions

Support the Spa Leadership Team

• Assist the General Manager with daily operational execution
• Train, onboard, and develop new and existing front desk team members
• Support reporting, cash handling, and front desk systems
• Step in as a key leader to maintain consistency and momentum in daily operations

What We’re Looking For

• 1–3 years of leadership experience preferred
• Strong background in sales, customer service, or performance-driven environments
• Proven ability to lead, coach, or influence a team
• Strong communication and interpersonal skills
• High level of accountability and a solutions-oriented mindset
• Comfortable in a fast-paced, goal-driven environment
• Flexible availability including nights, weekends, and holidays
• Experience with booking systems (Zenoti or similar) a plus

What’s in it for You

• Medical, Vision, Dental, Life Insurance
• 401K with 5% company match
• Paid Time Off
• Service & product discounts
• Strong support system and people-first culture
• Growth opportunities within a multi-unit organization

Compensation Package

We offer a competitive compensation structure designed to reward performance and drive success. GMITs earn a combination of hourly pay, uncapped commissions, and performance-based bonuses, with average annual earnings up to $45,000 depending on performance.

Who We Are

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first.

We can’t wait to meet you!

We can’t wait to meet you!