ASSISTANT SPA MANAGER CAMP HILL

FGG Spa, LLC; Camp Hill (Cumberland County); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Hand & Stone Massage and Facial Spa – CAMP HILL is seeking a high-energy, sales-driven General Manager in Training (GMIT) to lead the front desk and drive performance. You will own daily operations, coach staff, and promote services, upgrades, and offers to maximize guest satisfaction and sales results.

The role prepares you for future Spa leadership; promotion timing is based on performance and business needs, with a focus on developing leaders from within.

Qualifications

• 1–3 years of leadership experience preferred.
• Sales, customer service, or performance-driven background.
• Ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.
• High level of accountability and solutions-oriented mindset.
• Flexible availability including nights, weekends, and holidays.
• Experience with booking systems (Zenoti) is a plus.

Responsibilities

• Drive membership, retail, gift card, and service sales goals.
• Coach front desk team on conversion and sales behaviors.
• Promote services, upgrades, and current offers with confidence.
• Support strong performance in call handling and booking conversion.
• Own daily front desk operations and guest flow.
• Lead and develop front desk team to meet sales/service goals.
• Ensure consistent client interactions and high execution standards.
• Assist GM with daily operations and reporting.

Skills

Leadership

Sales

Customer service

Communication skills

Accountability

Tools

Zenoti (front desk system)

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa – CAMP HILL (3624 Capital City Mall Dr, Camp Hill, PA 17011) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team.

As a GMIT, you will take ownership of the front desk experience and team performance, with a focus on sales execution, guest experience, and operational excellence. This role is designed to prepare you for future leadership opportunities within our organization. Promotion timing varies based on performance, readiness, and business needs, but we are committed to developing strong leaders and promoting from within whenever possible.

Drive Sales Performance

• Achieve and exceed membership, retail, gift card, and service sales goals
• Actively coach the team on conversion and sales behaviors
• Promote services, upgrades, and current offers with confidence and consistency
• Support strong performance in call handling and booking conversion

Lead the Front Desk

• Own daily front desk operations, guest flow, and overall performance
• Lead, coach, and support the front desk team to consistently meet sales and service goals
• Drive accountability around membership conversion, booking efficiency, and guest experience
• Ensure a high standard of execution across all client interactions

Support the Spa Leadership Team

• Assist the General Manager with daily operational execution
• Train, onboard, and develop new and existing front desk team membersSupport reporting, cash handling, and front desk systems
• Step in as a key leader to maintain consistency and momentum in daily operations

What We’re Looking For

• 1–3 years of leadership experience preferred
• Strong background in sales, customer service, or performance-driven environments
• Proven ability to lead, coach, or influence a team
• Strong communication and interpersonal skills
• High level of accountability and a solutions-oriented mindset
• Comfortable in a fast-paced, goal-driven environment
• Flexible availability including nights, weekends, and holidays
• Experience with booking systems (Zenoti or similar) a plus

What’s in it for You

• Medical, Vision, Dental, Life Insurance
• 401K with 5% company match
• Paid Time Off
• Service & product discounts
• Strong support system and people-first culture
• Growth opportunities within a multi-unit organization

Compensation Package

We offer a competitive compensation structure designed to reward performance and drive success. GMITs earn a combination of hourly pay, uncapped commissions, and performance-based bonuses, with average annual earnings up to $45,000 depending on performance.