ASSISTANT SPA MANAGER - APEX

FGG Spa, LLC; Apex (NC); On-site; USD 27,000 - 45,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Life Insurance

401K with match

Paid Time Off

Discounts on services & products

Growth opportunities

Job summary

FGG Spa, LLC is seeking a high-energy General Manager in Training for Hand & Stone Spa in Apex, NC. You will own the front desk experience, drive sales through membership, retail, gift cards, and services, and coach the front desk team to deliver exceptional guest experiences.

This role develops leadership skills for future opportunities within our multi-unit organization, with promotion based on performance.

Qualifications

• 1-3 years of leadership experience.
• Strong background in sales or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.
• High level of accountability and a solutions-oriented mindset.
• Comfortable in a fast-paced, goal-driven environment.
• Flexible availability including nights, weekends, and holidays.
• Experience with booking systems (Zenoti) is a plus.

Responsibilities

• Drive sales performance: achieve and exceed membership, retail, gift card, and service sales goals; coach team on conversion; promote services and offers; support booking conversion.
• Lead the front desk: own daily operations, guest flow, and performance; coach team to meet sales and service goals; drive membership conversion and guest experience.
• Support the spa leadership team: assist GM with daily operations; train/onboard front desk staff; support reporting, cash handling, and systems; maintain consistency and momentum.

Skills

Leadership

Sales

Customer service

Communication

Team coaching

Accountability

Fast-paced

Tools

Zenoti

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa - APEX (1431 Kelly Rd, Apex, NC 27502) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team.

As a GMIT, you will take ownership of the front desk experience and team performance, with a focus on sales execution, guest experience, and operational excellence. This role is designed to prepare you for future leadership opportunities within our organization. Promotion timing varies based on performance, readiness, and business needs, but we are committed to developing strong leaders and promoting from within whenever possible.

Drive Sales Performance

• Achieve and exceed membership, retail, gift card, and service sales goals
• Actively coach the team on conversion and sales behaviors
• Promote services, upgrades, and current offers with confidence and consistency
• Support strong performance in call handling and booking conversion

Lead the Front Desk

• Own daily front desk operations, guest flow, and overall performance
• Lead, coach, and support the front desk team to consistently meet sales and service goals
• Drive accountability around membership conversion, booking efficiency, and guest experience
• Ensure a high standard of execution across all client interactions

Support the Spa Leadership Team

• Assist the General Manager with daily operational execution
• Train, onboard, and develop new and existing front desk team members
• Support reporting, cash handling, and front desk systems
• Step in as a key leader to maintain consistency and momentum in daily operations

We're Looking For

• 1-3 years of leadership experience preferred
• Strong background in sales, customer service, or performance-driven environments
• Proven ability to lead, coach, or influence a team
• Strong communication and interpersonal skills
• High level of accountability and a solutions-oriented mindset
• Comfortable in a fast-paced, goal-driven environment
• Flexible availability including nights, weekends, and holidays
• Experience with booking systems (Zenoti or similar) a plus

What's in it for You

• Medical, Vision, Dental, Life Insurance
• 401K with 5% company match
• Paid Time Off
• Service & product discounts
• Strong support system and people-first culture
• Growth opportunities within a multi-unit organization

Compensation Package

We offer a competitive compensation structure designed to reward performance and drive success. GMITs earn a combination of hourly pay, uncapped commissions, and performance-based bonuses, with average annual earnings up to $45,000 depending on performance.

Who We Are

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot- but at our core, we are still a family-owned company. We are in the people business, and our people come first.

We can't wait to meet you!