Assistant Spa Manager

Faena-Hotels-and-Residences-LL; Miami Beach (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

The FAENA Movement invites an Assistant Spa Manager in Miami Beach to oversee daily spa operations, training, scheduling, payroll and facilities. Lead the team to achieve peak guest satisfaction and revenue goals within Forbes 5-Star standards.

You will drive spa revenue, coordinate events, manage inventories, and mentor staff to uphold exceptional service. A dynamic schedule supports events, groups, and spa operations.

Responsibilities

• Plans and directs the spa operation to meet daily needs.
• Ensures Forbes 5-Star Spa Standards are followed.
• Tracks staff schedules to optimize capacity, revenue and profits.
• Attends morning meetings and shares revenue figures with department heads.
• Conducts daily briefings with the spa team on guests and targets.
• Continuously trains reception staff in bookings, standards, etiquette and tools.
• Supports retail with product knowledge and team training.
• Maintains impeccable spa cleanliness and hygiene.
• Oversees guest service via voice and email responses.
• Coordinates spa events: venues, invoices, budgets, suppliers.
• Understands budgets, P&L and payroll progress to assist financial goals.
• Helps manage supplies and inventories within budget.
• Drives revenue through scheduling and yield management.
• Maximizes sales by upselling with Reservations Team.
• Exceeds personal and team sales targets set by the Spa Director.
• Creates new initiatives in retail/booking incentives.
• Maintains stock control with monthly inventory; monitors theft.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on products.
• Empowers employees to deliver excellent service.
• Emphasizes guest satisfaction in meetings and continuous improvement.
• Observes service behaviors and provides feedback.
• Participates in employee recognition program.
• Reviews comment cards and guest satisfaction with staff.
• Ensures property policies are administered fairly; disciplinary procedures documented.
• Supports supervisor by handling reception and reservation duties as needed.
• Maintains well merchandised, clean spa and reception areas.
• Demonstrates professionalism: punctuality, appearance, demeanor.
• Works flexible schedule; evenings, weekends as needed.

Job description

The FAENA Movement is one of culture, art, and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

JOB OVERVIEW

The Assistant Spa Manager is responsible for assisting in the daily operations of the facility including training and scheduling the team, processing payroll, facility management and maintenance, supervising the team in each area of the facility, ensuring the highest levels of guest satisfaction are attained, and using the ability to lead and motivate the spa team to achieve goals and exceed guest expectations.

DUTIES AND RESPONSIBILITIES

• Plans and directs to meet the daily needs of the operation.
• Constantly ensures that the "5" Star Spa Standards of Forbes Travel Guide are followed
• Tracks team’s schedules efficiently to optimize capacity, revenue, and profits.
• Attends hotel morning meetings, taking up to date revenue figures from the spa, communicating the day’s business, guests, and any relevant activities to other department heads.
• Carries out daily briefings with the entire spa team, communicating guest information, hotel news and revenue targets.
• Continuously trains to improve service levels of spa reception team in consultative booking of services and experiences, Forbes standards and service protocols, phone etiquette and service, spa booking software efficiency and spa protocols.
• Supports retail sales with thorough product knowledge and supportive service, leading by example and providing ongoing training and support for the team.
• Ensures that the spa is impeccable with a high standard of cleanliness and hygiene throughout.
• Supports prompt and efficient guest service by overseeing voice and email responses.
• Coordinates all logistical elements of spa events including booking venues, processing invoices, budgets; organizing suppliers and caterers; identifying client’s needs and post-event reports .
• Comprehends budgets, P&L and payroll progress reports as needed to assist in the financial management of department.
• Assists to manage supplies and equipment inventories within budget.
• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
• Assists to drive revenue of treatments and spa programs through supervising effective scheduling and yield management.
• Maximizes sales by driving up sales and cross sales by the Reservations Team.
• Strives to exceed personal and team sales targets and objectives as set by the Spa Director.
• Plays an active role in creating new initiatives in retail/booking incentives and cross selling promotions.
• Responsible for maintaining an effective retail stock control system including monthly inventory and placing orders to par level. Monitors theft activity as part of this process.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Observes service behaviors of employees and provides feedback to individuals.
• Participates in an on-going employee recognition program.
• Reviews comment cards and guest satisfaction results with employees.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to company standards
• Supports the Supervisor by undertaking reception and reservation duties as needed.
• Ensures that the spa and reception area is well merchandised, clean, and free of clutter.
• Demonstrates a professional demeanor, particularly regarding punctuality, appearance, and general manner.
• Works a flexible schedule, including evening, early and weekend shifts depending on Event needs, Groups in house, and spa operation needs.

PHYSICAL ABILITIES

Ability to lift up to 25 pounds; Ability to move safely in uneven terrain or in confined spaces; Ability to see and respond to dangerous situations; Ability to remain in stationary position for 8 hours or more; Ability to move safely in uneven terrain or in confined spaces; Ability to see and respond to dangerous situations; Ability to remain in stationary position for 8 hours or more.Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task; Availability to work When Facility Is Open: This could include nights, weekends, and holidays. CPR and First Aid certified. Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly to move objects. May occasionally lift and/or move up to 25 pounds.