Assistant Site Manager II - Clean Express Auto Wash

Express Wash Concepts LLC; Sterling Heights (MI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Healthcare benefits

401k with company match

Recognition programs

Training and development

Unlimited Wash Club membership

Uniforms provided

Educational reimbursement

Paid vacation

Job summary

Express Wash Concepts LLC is hiring an Assistant Site Manager in Sterling Heights, MI. You will support the site manager to ensure smooth operations, exceptional service, and growth through upselling monthly unlimited wash packages and other offerings.

The role emphasizes customer care, sales targets, coaching teammates, and adherence to safety and operational standards while developing leadership skills and advancing within the company.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum of 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT and computer proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication skills.
• Ability to coach, mentor, and train staff.
• Willingness to manage cash, inventory and safety procedures.

Responsibilities

• Maintain on-site store operations and customer service excellence.
• Lead with integrity and foster accountable culture.
• Aim to exceed sales goals and drive store growth.
• Assist with recruiting, developing, and motivating teams.
• Manage labor scheduling and P&L-related expenditures.
• Perform quality control checks and adhere to cash procedures.
• Monitor inventory and supplier orders.
• Ensure safety protocols and standard operating procedures.
• Resolve customer escalations calmly and effectively.
• Learn wash processes and equipment for knowledge growth.
• Participate in training opportunities and perform other duties.

Skills

Leadership

Customer service

De-escalation

Verbal communication

Coaching

IT proficiency

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

POS systems

Microsoft Office

Job description

Location:4180 Van Dyke Ave., Sterling Heights, Michigan, 48312Job Description:Become a part of our team and earn a competitive hourly rate of $22.00, with the additional opportunity to qualify for additional incentives based on site performance.As part of Express Wash Concepts, one of the region’s fastest-growing and award-winning companies, we offer more than just a job – we provide a path to growth and success. Whether you’re starting your career or looking to take it to the next level, we’re here to support your journey.At Clean Express Auto Wash, we’re more than just a car wash—we’re committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Assistant Site Manager to leadership roles and beyond.Why You’ll Love Working HereHealth care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.Secure future: 401k with up to 4% company match.Recognition programsOngoing training and professional developmentUnlimited Wash Club membership50% off retail itemsCompany-provided uniformsEducational reimbursementPaid vacation (per Employee Manual)Where Clean Cars Begin: Your RoleAs an Assistant Site Manager, you will assist the site manager to ensure the store is operating and exceeding customer service needs. You will also focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages and upselling products to existing customers! Your workday will also consist of, but not be limited to:Maintain high-quality day-to-day on-site store operations.Lead with integrity and foster a culture of respectful accountability.Strive to exceed sales goals and store growth.Assist with Recruiting, developing, and motivating teams to deliver the company’s mission.Successful management of labor and staff schedulingEffective P&L management through monitoring of chemicals, utilities, and other expendituresMaintain quality assurance through accurate Quality Control checks.Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.Monitor inventory and supplies and assist with orders.Ensure adherence to all safety protocols and standard operating procedures.Properly address all customer escalations in a calm and collected manner.Learn wash process and equipment to expand the knowledgebase.Further growth through educational/training opportunitiesPerform other related duties as required and assigned.What You’ll Need to ShineHigh school diploma or equivalent required; associate or bachelor’s degree preferred.Minimum of 1 year of leadership experience.At least 2 years of customer service experience, including de-escalation tactics.Basic IT and computer proficiency, including POS systems and Microsoft Office.Ability to work flexible hours, including weekends.Strong verbal communication skills to effectively engage with customers.Capability to provide and follow clear directions.Ability to close the site at least two nights per week and open as needed.Ability to coach, mentor, and trainPresent professional image according to appearance guidelines Work Environment and Physical DemandsRequired to stand and move throughout the site for the entire shift.Ability to work on your feet for an entire shift in a fast-paced environment.Ability to work outside in all weather conditions.Ability to lift 25lbs.Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.