Assistant Site Manager II - Clean Express Auto Wash

Express Wash Concepts; Cleveland (OH); Hybrid; USD 63,094,000 - 68,604,000; Full time

Benefits offered by this job

Health care benefits

401k with company match

Recognition programs

Ongoing training and professional dev.

Unlimited Wash Club membership

50% off retail items

Company-provided uniforms

Educational reimbursement

Paid vacation

Job summary

Express Wash Concepts is seeking an Assistant Site Manager II to oversee daily operations at Clean Express Auto Wash in Cleveland. You will lead the team, coach staff, and drive sales while ensuring top customer service and safety standards.

The role requires 1 year of leadership, 2 years of customer service, and strong IT/POS skills; weekends are a must. Competitive hourly pay with incentives and growth potential within the company are offered.

Qualifications

• High school diploma or equivalent required; associates or bachelors preferred.
• Minimum 1 year of leadership experience and 2 years of customer service.
• Basic IT skills and proficiency with POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends; strong communication.

Responsibilities

• Assist the site manager to ensure store operations run smoothly and meet customer needs.
• Lead, mentor, and train staff; manage scheduling and labor costs.
• Drive sales by presenting monthly unlimited wash packages and upselling.
• Oversee cash handling, deposits, and daily reconciliations per procedures.
• Monitor quality control, safety protocols, and inventory.
• Address escalations calmly and maintain professional appearance.

Skills

Leadership

Customer service

Communication

IT proficiency

POS systems

Microsoft Office

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

POS systems

Microsoft Office

Job description

## Assistant Site Manager II - Clean Express Auto WashApply: Cleveland, OH: Full time: Posted Today: R-104030**Location:**3278 Steelyard Dr, Cleveland, Ohio, 44109**Job Description:****Become a part of our team and earn a competitive hourly rate of $22.00, with the additional opportunity to qualify for additional incentives based on site performance.** As part of Express Wash Concepts, one of the region’s fastest-growing and award-winning companies, we offer more than just a job – we provide a path to growth and success. Whether you’re starting your career or looking to take it to the next level, we’re here to support your journey. At Clean Express Auto Wash, we’re more than just a car wash—we’re committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Assistant Site Manager to leadership roles and beyond. **Why You’ll Love Working Here*** Health care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.* Secure future: 401k with up to 4% company match.* Recognition programs* Ongoing training and professional development* Unlimited Wash Club membership* 50% off retail items* Company-provided uniforms* Educational reimbursement* Paid vacation (per Employee Manual) **Where Clean Cars Begin: Your Role**As an Assistant Site Manager, you will assist the site manager to ensure the store is operating and exceeding customer service needs. You will also focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages and upselling products to existing customers! Your workday will also consist of, but not be limited to:* Maintain high-quality day-to-day on-site store operations.* Lead with integrity and foster a culture of respectful accountability.* Strive to exceed sales goals and store growth.* Assist with Recruiting, developing, and motivating teams to deliver the company’s mission.* Successful management of labor and staff scheduling* Effective P&L management through monitoring of chemicals, utilities, and other expenditures* Maintain quality assurance through accurate Quality Control checks.* Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.* Monitor inventory and supplies and assist with orders.* Ensure adherence to all safety protocols and standard operating procedures.* Properly address all customer escalations in a calm and collected manner.* Learn wash process and equipment to expand the knowledgebase.* Further growth through educational/training opportunities* Perform other related duties as required and assigned. **What You’ll Need to Shine*** High school diploma or equivalent required; associate or bachelor’s degree preferred.* Minimum of 1 year of leadership experience.* At least 2 years of customer service experience, including de-escalation tactics.* Basic IT and computer proficiency, including POS systems and Microsoft Office.* Ability to work flexible hours, including weekends.* Strong verbal communication skills to effectively engage with customers.* Capability to provide and follow clear directions.* Ability to close the site at least two nights per week and open as needed.* Ability to coach, mentor, and train* Present professional image according to appearance guidelines **Work Environment and Physical Demands*** Required to stand and move throughout the site for the entire shift.* Ability to work on your feet for an entire shift in a fast-paced environment.* Ability to work outside in all weather conditions.* Ability to lift 25lbs. Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.