Assistant Site Manager - Hagerstown (MD0602) (71425)

Modwash; Hagerstown (MD); On-site; USD 20,000 - 27,000; Full time

Benefits offered by this job

Base pay + commission

Paid training

Free employee car washes

Career advancement

401K match

Health insurance

Dental and vision insurance

Job summary

ModWash in Hagerstown, MD is hiring an Assistant General Manager to oversee daily operations and support the general manager. You’ll drive member sales, ensure guest satisfaction, and lead a growing team in a fast-paced car wash environment.

You’ll train staff, manage inventory, maintain equipment, and uphold safety and service standards. The role requires 2+ years in leadership, strong communication, and a passion for delivering excellent customer experiences.

Qualifications

• 2+ years in a leadership role.
• Excellent customer service and communication skills.
• Outgoing, energetic personality with a team-focused mindset.

Responsibilities

• Deliver outstanding customer service and drive membership sales.
• Lead and motivate the team to achieve sales goals.
• Open/close the site and maintain standards of service.
• Manage inventory, equipment upkeep, and safety.

Skills

Customer service

Sales experience

Leadership

Communication

Team motivation

Job description

Job Details: Job Location: Hagerstown, MD 21740, Position Type: Full Time, Salary Range: $18.00 - $18.00 Base+Commission/month, Travel Percentage: None, Job Shift: Any, Job Category: Management, Be Bold. Be Kind. Be You.

Join our dynamic team at ModWash, where our mission is to deliver a legendary car wash experience while helping customers keep their vehicles clean all year-round!

Assistant General Managersare responsible for the daily operations at a ModWash location while supporting the general manager with site and team responsibilities. You’ll work as a team to drive membership sales while ensuring each guest has an outstanding experience to help grow the ModWash brand.You’ll educate them on the value and savings of becoming a member and help them select the best package to suit their needs.

What you’ll do:

• Deliver mind blowing customer service. Greet all customers with a smile, a wave and a friendly attitude.
• Actively sell and present each of the ModWash packages and the benefits of unlimited wash memberships.
• Safely guideand assist guests through the ModWash packages, and membership options.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Collaborate with and encourage the team to meet sales goals.
• Execute opening and closing site responsibilities when scheduled. Be responsible for the site standards of service.
• Effectively maintain the on-site equipment and troubleshoot when needed
• Assist in overseeing the productivity, breaks, and safety of all employees
• Continuously seek ways to improve the business
• Assist in attracting, recruiting, developing and employees
• Own management of chemical inventory, usage, and costs
• Train and motivate team to enroll new members
• Performs required administrative duties which may include documentation for performance management, team calls, terminations, employee relations, and promotions
• Ensure compliance with legal requirements and company policies and procedures
• Ensure facilities are always clean and presentable.

What you’ll need:

• A passion for serving others.
• Awesome customer service skills, previous sales experience a plus.
• 2+ years of experience in a leadership role
• Outgoing, energetic personality with excellent communication skills.
• Strong interpersonal skills.
• Motivate and encourage your teammates in a fast-paced environment.
• Ability to work a flexible schedule including evenings and weekends.

Qualifications: Physical Job Requirements:

• Ability to work outdoors in all weather conditions and seasons
• Be on your feet for extended periods of time/ the entire work shift
• Physically able to bend, stoop, squat, kneel, reach, step to perform job duties
• Ability to carry, lift, push, pull, and move up to 25 pounds
• Alert and able to maneuver around moving vehicles and equipment
• Safely climb and maneuver a 25ft ladder
• Respond quickly to sounds
• Move safely over uneven terrain and in confined spaces
• See clearly and respond to dangerous situations
• Must have the ability to be mobile and engaged with all ModTeam members and customers at pay station, tunnel entrance, and vacuum lot

Benefits:

• Base pay plus commission for top three membership planssold
• Paid training and coaching
• Free employee car washes
• Fun, team-oriented work environment
• Career advancement opportunities
• 401K match
• Medical, Dental and Vision Insurance options

ModWash provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Types: Full-time