Assistant Site Manager

Whistle Express Car Wash; Town of Hazelhurst (WI); On-site; USD 52,000 - 78,000; Full time

Job summary

Whistle Express Car Wash is seeking an Assistant Site Manager to work with the Site Manager to keep operations running at top speed. You will help develop the team, own the guest experience, and solve problems in real time to uphold our quality standards.

This role is the proving ground for Site Managers. You will lead by example, monitor safety and service metrics, promote unlimited wash memberships, and ensure staffing aligns with demand across shifts.

Qualifications

• Onboarding new team members and aligning with company values and site procedures.
• Provide guidance and support to help team members improve and succeed.
• Assist with scheduling and shift management to ensure adequate staffing and fair workload.
• Promote a positive team culture by recognizing achievements and addressing conflicts promptly.
• Identify training needs and coordinate opportunities to boost capabilities and engagement.

Responsibilities

• Assist in onboarding and coaching the team to uphold service standards.
• Greet and engage customers to ensure a welcoming experience at every visit.
• Address customer questions, resolve issues, and escalate to Site Leader when needed.
• Promote unlimited wash memberships and other services to boost retention and revenue.
• Monitor equipment and inventory, report issues, and support safe, clean operations.

Skills

Leadership

Customer service

Operations management

Staff scheduling

Conflict resolution

Tools

POS systems

MS Office

Job description

You are ready to run something. Here is your chance to prove it.

The Assistant Site Manager role at Whistle Express is where leaders are made. You will work alongside the Site Manager to keep the operation running at full speed - developing the team, owning the guest experience, solving problems in real time, and holding the standard when no one is asking you to.

This is the proving ground for Site Managers. Most of ours came up through this exact role. If you are ready to stop waiting for your moment and start building toward it, this is where that work begins.

Key Responsibilities:

Team Development & Support

• Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
• Provide guidance and support to team members as needed to help them improve and succeed.
• Support scheduling and shift management to ensure adequate staffing and fair team workload.
• Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
• Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.

Customer Experience

• Greet customers warmly and ensure they feel welcomed and valued at every visit.
• Answer customer questions about services, membership options, and promotions clearly and courteously.
• Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
• Promote unlimited wash memberships and other services to enhance customer engagement and retention.
• Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.

Operational Excellence

• Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
• Support site safety by following protocols and helping team members maintain safe work practices.
• Assist with routine cleaning and maintenance to uphold quality standard.
• Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
• Help identify operational challenges and suggest improvements to keep daily operations running smoothly.

Sales Support

• Promote unlimited wash memberships and other services to customers during their visit.
• Assist in upselling additional services or products to help achieve site sales goals.
• Support the implementation of site promotions and marketing initiatives.
• Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.

Problem-Solving and Decision Making

• Respond to customer concerns and questions, escalating to the Site Leader when necessary.
• Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
• Make quick, informed decisions to keep daily operations on track and minimize disruptions.
• Collaborate with team members to address challenges and improve overall site performance.

#LI-DNI

Base Pay Range

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.